VIP Customer Support Manager

Company Overview:

KeepUp Systems offers IT consulting tailored to client’s needs, focusing on CRM, feedback collection, and quality control.

Company also provides software development, infrastructure maintenance, and customization. With expertise in automation, data security, and project management tools, KeepUp Systems deliver comprehensive solutions.

As a VIP Client Manager, you will play a key role in servicing, satisfying the needs and preferences of clients, as well as in developing and maintaining long-term relationships with them.

Location: Moldova (provide relocation)

Responsibilities:

• Offer tailored assistance and solutions for various customer inquiries across multiple communication channels, ensuring an outstanding support experience.
• Meet monthly and quarterly goals for quality, productivity, and customer satisfaction within the support domain.
• Collaborate closely with cross-functional teams to develop and execute retention initiatives and customer activities, keeping customers informed about new campaigns or events.
• Monitor VIP client statuses and engagement levels, providing timely assistance and solutions when needed.
• Evaluate and improve materials and processes, providing feedback and recommending improvements to ensure VIP customers receive top-notch support.

Requirements:

• 1+ year’s experience in VIP Customer Support.
• Having international work experience, attendance at specialized conferences, certificates, or recommendations from an employer would be a plus.
• Level of English language proficiency B2 and above.
• Sales principles and methods knowledge.
• Excellent verbal and written communication.

Benefits:

• Full-time with working hours from 9 to 18 Monday-Friday.
• Paid vacation in the amount of 20 working days, 12 paid public holidays, and 12 paid sick leave.
• Availability of a relocation package.
• All set up for comfort and creative daily life in the office.
• Daily business lunches.
• Regular team building events.
• Ability to grow professionally within the company.

We look forward to welcoming you to our innovative and adaptable work environment!

Sounds good to you? If so, please send your CV to valeria.co@keep-up.org.