CV: Account / Project Management, Operations, Accounting

Responding to Inquiries: Provide prompt and courteous responses to customer inquiries, including questions about products, services, account information, and technical issues.

Troubleshooting: Diagnose and troubleshoot technical issues reported by customers, offering solutions or escalating to higher-level support as necessary.
Account Assistance: Assist customers with account-related tasks, such as account setup, password resets, profile updates, and transaction inquiries.

Product Knowledge: Develop a deep understanding of the company's products, services, features, and functionalities to effectively assist customers and address their needs.

Documentation: Maintain accurate and detailed records of customer interactions, including inquiries, issues, resolutions, and follow-up actions, in the company's customer support system.

Escalation Management: Escalate unresolved issues or complex cases to senior support staff or management for further investigation and resolution.

Customer Education: Educate customers on how to use the company's products and services effectively, providing tips, tutorials, and guidance as needed.

Feedback Collection: Gather feedback from customers regarding their experiences with the company's products, services, and support processes, and communicate findings to relevant departments for improvement.

Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies in customer support, and actively participate in training and development opportunities to enhance skills and knowledge.

Customer Satisfaction: Strive to achieve high levels of customer satisfaction by delivering exceptional service, resolving issues promptly, and maintaining professionalism and empathy in all interactions.

Client Relationship Management: Build and maintain strong relationships with assigned clients, serving as the primary point of contact and trusted advisor for their financial needs and inquiries.

Onboarding: Guide clients through the onboarding process, including account setup, documentation submission, and verification procedures, ensuring a smooth and seamless transition to the company's services.

Account Management: Proactively monitor client accounts, track account activity, and identify opportunities for upselling or cross-selling additional products or services to meet their evolving needs.

Compliance: Ensure client accounts comply with regulatory requirements, industry standards, and internal policies and procedures, and address any compliance issues or concerns in a timely manner.

Communication: Maintain regular communication with clients through various channels, including phone calls, emails, and meetings, to provide updates on account performance, address inquiries, and nurture client relationships.

Problem-solving: Resolve client issues, concerns, or complaints in a timely and professional manner, escalating complex issues to senior management or relevant departments as needed.

Training: Provide the necessary training for new colleagues

Operations Management: Oversee day-to-day branch operations, including customer service, sales, and administrative tasks, to ensure smooth and efficient functioning.

Budgeting and Financial Management: Manage branch budget, expenses, and revenue generation activities to maximize profitability and cost-effectiveness.

Sales and Marketing: Develop and implement sales and marketing strategies to attract new customers, retain existing ones, and promote products or services offered by the branch.

Customer Relationship Management: Build and maintain strong relationships with customers, addressing their needs, concerns, and feedback to ensure high levels of satisfaction and loyalty.

Problem-solving: Address operational challenges, resolve conflicts, and make informed decisions to overcome obstacles and drive business success.

Conceptualization: Generate creative concepts for greeting cards, invitations, and other card designs based on client requirements or project briefs.

Design Development: Create visually appealing card designs using graphic design software such as Adobe Photoshop and CoralDraw

Client Collaboration: Communicate with clients to understand their vision, provide design recommendations, and incorporate feedback into the design process.

Quality Assurance: Review final proofs and samples to ensure accuracy, consistency, and adherence to design specifications before printing.

Logistics management: Ensuring the safe transfer and reception of the products from the main branch to our branch.

Project Planning: Developing comprehensive project plans, including defining project scope, preparation of BOQ, and £D visuals.

Client Communication: Serving as the primary point of contact for clients, understanding their needs and preferences, and providing regular updates on project progress.

Team Coordination: Assigning tasks to design team members, coordinating workflow, and ensuring effective collaboration among team members.

Budget Management: Creating project budgets, tracking expenses, and managing costs to ensure projects are completed within budget constraints.

Schedule Management: Developing project schedules, monitoring progress, and adjusting timelines as needed to meet project deadlines.

Design Development: Overseeing the development of design concepts, space planning, and material selection,

Vendor Management: Collaborating with vendors, contractors, and suppliers to procure materials, furnishings, and services needed for project implementation.

Quality Control: Ensuring design deliverables meet quality standards, client expectations, and regulatory requirements.

Site Supervision: Conducting site visits, overseeing construction or installation activities, and resolving any issues or discrepancies that may arise during the implementation phase.

Documentation and Reporting: Maintaining project documentation, including contracts, drawings, specifications, and project reports, and providing regular progress reports to stakeholders.

Problem-solving: Addressing design challenges, resolving conflicts, and making timely decisions to keep projects moving forward smoothly.

Client Satisfaction: Ensuring client satisfaction by delivering high-quality design solutions that align with their vision, needs, and budget.

Other: Basic accounting and HR tasks when demanded (invoicing, data entry, job description development, and training new employees)