31 ani
Masculin
Chișinău
Pentru a vedea datele de contact ale candidatului trebuie să vă înregistrați și să achitați pentru "Acces la baza de CV‑uri".
Despre mine
MS Excel
MS Word
Adobe Photoshop
Oracle Siebel CRM
MS PowerPoint
Cisco
Helpdesk
Jira
Windows 7
Windows Vista
Windows 10
ЦФТ
OpenWay Way4
Google Docs
TMS Systems
1С-Битрикс
Experiența profesională
Noiembrie 2020 - Prezent
4 ani 11 luni
Специалист технической поддержки
PBF group
Москва
Обработка заявок на установку Банковского оборудования, техническая поддержка пользователей по неисправностями в работе оборудования.
Работа с контрагентами и партнёрами организации, курировать работу сотрудников и выездных инженеров.
Предварительная создания конфигурации терминалов в системе TMS system.
- Process applications for banking equipment installation and provide technical support to users experiencing equipment malfunctions.
- Collaborate with contractors and organizational partners, overseeing the work of employees and field engineers.
Conduct pre-assembly of terminals in the TMS system to ensure smooth deployment and functionality. Resolved
- 100+ customer inquiries and issues per week with efficiency and accuracy, resulting in a significant decrease in customer churn rates by 40%. Utilized proactive communication strategies to keep clients engaged throughout the project lifecycle, leading to a 75% decrease in project delays and an increase in on-time delivery by 60%.
- Proficient in diagnosing and resolving technical issues promptly to minimize downtime and ensure smooth operations.
- Utilize a systematic approach to troubleshoot hardware, software, and network problems, effectively identifying root causes and implementing solutions.
- Provide timely and courteous technical assistance via phone, email, or remote access tools, ensuring a positive customer experience.
- Document and maintain detailed records of technical issues and resolutions to facilitate knowledge sharing and future problem-solving.
- Stay updated on the latest technologies and industry trends to provide informed recommendations and support for clients' evolving needs.
- Collaborate with cross-functional teams to escalate complex technical issues and coordinate resolutions, ensuring comprehensive support for clients.
- Offer proactive guidance and training to empower users in resolving common technical issues independently and optimizing their workflows.
Martie 2017 - Decembrie 2019
2 ani 10 luni
Специалист технической поддержки
ЗЕНИТ, банк
Москва
Консультация клиентов по Банковским продуктам и счетам (кредитные, дебетовые карты , ипотека, военная ипотека, автокредит)
По средствам ИП телефонии, почте, чаты.
Продвижение дополнительных услуг.
- Advised clients on banking products and accounts via IP telephony, email, and chat platforms.
Promoted additional banking services to clients, enhancing customer satisfaction and revenue generation.
- Utilize a proactive approach to anticipate and address technical challenges before they impact business operations.
- Implement best practices in technical troubleshooting and problem-solving to ensure efficient and effective resolution of issues.
- Maintain up-to-date knowledge of industry trends and emerging technologies to provide informed recommendations and solutions.
- Foster strong client relationships through attentive and personalized technical support, striving to exceed expectations.
- Leverage strong communication skills to translate technical jargon into understandable language for clients, empowering them to make informed decisions.
- Continuously seek feedback and incorporate client input to improve technical support processes and enhance overall satisfaction.
- Collaborate with cross-functional teams to streamline workflows and optimize technical infrastructure for clients' online success.
- Stay adaptable and responsive to evolving client needs and technological advancements to deliver proactive and future-proof support.
Septembrie 2018 - Aprilie 2019
8 luni
Специалист технической поддержки
АШАН, Сеть Гипермаркетов
Москва
Работа с обращениями клиентов/сотрудников, обработка претензии. Подготовка отчётов, мониторинг данных о поступлениях, корректировка Кэшбэка.
- Addressed customer and employee inquiries, managed claims, and prepared reports while monitoring receipt data and adjusting Cashback.
- Provided technical support for various issues related to operations within the hypermarket chain.
- Resolved over 500 customer issues effectively by offering personalized guidance and support tailored to each client's unique needs, resulting in improved online presence and brand reputation.
- Facilitated regular communication with clients throughout the project lifecycle, providing updates and addressing inquiries promptly, leading to a 20% increase in client engagement and repeat business.
- Implemented a project management approach in customer service, overseeing the seamless execution of 20+ small and medium-sized business projects from start to finish, resulting in a 95% client satisfaction rate.
- Provided strategic guidance to address inquiries, resulting in a 10% increase in repeat business from satisfied customers.
Limbi
Română Fluent
Rusă Fluent
Engleză Comunicare
Studii: Superioare
Absolvit în: 2015
МГОУ
Facultatea: Юридический
Specialitatea: Юрист-консультант
Preferințe pentru job
Programul de muncă
Full-time
Pentru a vedea datele de contact ale candidatului trebuie să vă înregistrați și să achitați pentru "Acces la baza de CV‑uri".