CV: Manager / Assistant Manager

Responsibilities and achievements as a Meeting and Events Assistant Sales Manager:
Surpassed the Third-Quarter M&E revenue target with 9% and the Fourth-Quarter earnings with 24%;
The annual M&E revenue for the year of 2018 amounted to an increase of 11%;
Coordinated the revenue-driven sales strategy for New Year Corporate Parties: exceeded the revenue target for Corporate Party Segment with 33%;
For the second half of the year, with respect to M&E Evaluation survey results, a guest satisfaction score of 93, 3% was registered and an annual guest satisfaction result of 90, 9%;
Initiated and coordinated the M&E Department’s daily work tasks switch to Opera Sales & Catering integration;
Initiated and coordinated the Wedding Winter Promotion for the sake of increasing the number of weddings held on Convention Centre’s premises and for increasing market awareness;
Created the new Banquet Kit: revision of menu items, packages etc., with assistance of Executive Chef and the Director of Sales;
Proposed and implemented the Birthday Brunch Promotion;
Initiated and coordinated the Value Certificate aimed to trigger Weddings’ organizing, distributed at Jewelry Companies from Chisinau, as a tool of endorsement;
Proposed and coordinated the Loyalty Strategy focusing on rewarding the M&E local, frequent accounts;
Mainly being in charge of organizing Pharma/Medical Segment’s business meetings;
Supervising the Meeting and Events Sales Department.

Duties as a Cruise Specialist and Corporate Travel Consultant:
Responding to quotation requests for both domestic and international corporate travel arrangements: air travel, hotel accommodation and transfer;
Issuing air flight tickets through low-cost airlines’ platforms and IATA flight tickets through Dertour Flugfinder;
Custom tailoring for cruise vacation packages;
Apply suggestive selling, by recommending ancillary services: rent-a-car services, transfers and medical and/or Storno insurances;
Manage the Travel Agency’s website by weekly updating promotional offers;
Help Leisure Department by occasionally assisting customers in choosing the best city break option or vacation package, taking into account their needs;
Billing and issuing invoices, contracts and if applied, travel documents through Qtravel system;
Achieved monthly individually set targets.

Duties as a Meeting and Events Sales Representative:
Demand calendar elaboration;
CRM system implementation for Meeting and Events Sales Department with IT Department’s
assistance;
Competition analysis for Groups and Meeting and Events;
Marketing collateral elaboration for M&E, such as Seasonal Conference Promotion for August and
December, Corporate Events Party Offer, etc.;
RFP completion and Offer/Contract/BEO elaboration.

Duties as a Meeting and Events Sales Representative:
Enquiries handling whilst maximizing sales;
Preparation of sales-related documents: Offer/Contract/BEO elaboration;
Assisting in the setting of the M&E sales plan action with respect to seasonality;
Permanent team support on reaching company's common goals;
Proactively handling any on-the-spot issues and eliminate any emerging problems on the event day;
Interaction with guests to obtain honest feedback based on product-service mix delivery;
Driving customer loyalty;
Recommending changes with respect to marketing mix, following daily observations;
Providing historical records on customer sales/interactions.

Duties as a Front Desk Agent:
Processing check-in and check-out;
Ensuring guests are having an excellent overall stay while completing daily tasks, such as customer
assistance;
Solving guests’ problems with a professional attitude;
Implementing up-selling techniques;
Occasionally escort guests to their room in case of rush times;
Answer telephones while using adequate etiquette;
Elaborating personalized customer satisfaction surveys.

Duties as a Hostess:
Greeting/seating guests;
Anticipating guests' needs;
Developing and also maintaining positive relationships with both guests and restaurant personnel;
Monitoring dining area for seating availability, service and well-being of guests.