CV: Manager Service Clients

• Communicating with customers by phone and e-mail;
• Sending out order confirmations to customers;
• Follow-up order preparation steps;
• Managing deliveries of products to client address

• Periodical market research;
• Helping resolve client problems quickly with superior customer service via email and phone;
• Promoting products based on individualised client needs;
• Closely monitoring weekly sales to write reports for senior leadership and streamline operational processes;
• Preparing and sending price quotations;

• Creating the design and the content for promotional materials (brochures, leaflets, catalogs) and PowerPoint presentations;
• Translation (FR⇔ENG) of articles, documents, presentations, etc.
• Elaborating product data sheets;
• Finding suppliers and negotiating with them;
• Participation in the organization of technical webinars;
• Proposing and application of product promotion strategies etc.

• Advising clients on online investments;
• Completion of post-conversation surveys;
• Preparation of informational reports for brokers;

• Searching for new contacts to complete the database;
• Communication by e-mail and phone with customers;
• Preparation and sending of price quotations;