CV: QA Manual Tester

- To start testing, it is necessary to study the software documentation, which includes: testing methods, deadlines, reporting rules,
etc.
- I performed exploratory testing, internationalization, functional testing to identify critical errors of the tested software;
- After the tests, I identified and reported them by creating a bug report;
- To perform the tests, it was sometimes necessary to download, install and configure additional software;

- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt;
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold
exceptional customer service standards and promote brand loyalty;
- Supported business growth through prudent assessment of potential client's creditworthiness and financial stability;
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments;
- Investigated and evaluated customers for creditworthiness and potential risk factors;
- Obtained and interpreted financial statements to assist in credit limit reviews;
- Developed effective relationships with customers, which helped improve overall payment processes;
- Improved cash flow with diligent follow-up on overdue accounts and effective negotiation strategies;
- Interviewed credit applicants by telephone or in person to obtain personal and financial data needed to complete credit report;
- Conducted regular portfolio reviews to monitor performance trends and identify areas requiring proactive intervention;
- Collaborated with management to evaluate credit strategies and develop improvements;
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.