CV: Technical Support Manager

● Technical support for the company's customers (Ticket system and Live Chat)
● Identification and elimination of problems with access to media resources
(SmartDNS)
● Identify and resolve technical issues on VPN servers
● Achieved and exceeded the company's sales and productivity targets for 4
years.
● Account activation for customers interested in VPN services.
● Evaluate and respond to incoming requests for technical support.
● Providing basic IT support to non-technical staff in the support team.
● Communication with customers, to ensure their optimal satisfaction.
● Processing billing tasks of the client (invoices, refunds, etc)
● Answers to questions about products with up-to-date knowledge about sales
and promotions of the company.
● Processing customer profile data
● Managed a wide range of customer service and administrative tasks to
resolve customer issues quickly and efficiently.
● Received many positive reviews for excellent customer service.
● Investigated and resolved customer inquiries and complaints in a timely and
sensitive manner.
● Remote customer support
● Communication with developers and system administrators in solving emergency
tasks.
● Regular answers to customer questions about products and prices.
● Helped customers with package selections, questions, and order
customization requests.
● Building long-term relationships with clients and advising clients on
purchases.
● Established a reputation as an effective help desk manager with a high level
of accuracy.
● Commitment to continuous improvement of sales skills and product
knowledge.
● Improving the quality of customer service to create a loyal clientele.

● Deal with customer issues clearly, politely, and directly.
● Installing software, modifying and repairing equipment, solving technical
problems.
● Identify and resolve technical issues using a variety of diagnostic tools.
● Correction of problems with faulty equipment.
● Always up to date with the latest technologies and solutions applicable to the
company's products.
● Achieved and exceeded the company's sales and productivity targets for 8
years.
● Account activation for customers interested in new services.
● Evaluate and respond to incoming commercial offers and requests for
technical support.
● Providing basic IT support to non-technical staff in the business.
● Always demonstrated professionalism and courtesy with clients.
● Communication with customers, to ensure their optimal satisfaction.
● Recommendations, selection and assistance in finding and obtaining goods
that are out of stock, based on customer requests.
● Answers to questions about products with up-to-date knowledge about sales
and promotions of the company.
● Helped achieve sales targets and meet monthly quotas.
● Managed a wide range of customer service and administrative tasks to
resolve customer issues quickly and efficiently.
● Received many positive reviews for excellent customer service.
● Investigated and resolved customer inquiries and complaints in a timely and
sensitive manner.
● Effective communication and day-to-day support for sales, marketing and
administration departments.
● Asked open-ended questions to assess client needs.
● Regular answers to customer questions about products and prices.
● Helped customers with package selections, questions, and order
customization requests.
● Building long-term relationships with clients and advising clients on
purchases.
● Established a reputation as an effective help desk manager with a high level
of accuracy.
● Commitment to continuous improvement of sales skills and product
knowledge.
● Improving the quality of customer service to create a loyal clientele.