CV: IT Support
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- Implemented feedback mechanisms to gather valuable
insights from clients, resulting in continuous service improvement.
- Assisted in the development of internal knowledge base articles to expedite issue resolution for both peers and customers.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
- Developed comprehensive knowledge of company's products and services to provide accurate solutions to client inquiries.
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
- Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
- Selling products and services using solid arguments to prospective customers
- Performing cost-benefit analyses of existing and potential customers
- Maintaining positive business relationships to ensure future sales
- Increased the volume of sales
- Attracted regular customers
- Received the best result among agents, working in a low-income area
- HTML
- CSS and SCSS, Bootstrap 5
- Adobe XD, Photoshop, Figma
- Basic JavaScript
- Atlassian products
- CRM knowledge
- Ticketing Systems knowledge
- Customer Support
- QA basics
Moldova
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.