CV: Management specialist

Manager

Manager

- Creating a concept and its implementation.
- Supervision of process effectiveness.
- Interviewed job candidates and made staffing decisions.
- Instructed staff appropriately in handling difficult and complicated sales.
- Scheduled and led weekly shop meetings for employees.
- Completed profit loss performance reports.
- Examined merchandise to verify that it was correctly priced and displayed.
- Conducted stock inventories once per quarter.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service.
- Shared best practices for sales and customer service with other team members to help improve shop efficiency.
- Communicated clear expectations and goals to each team member.
- Determined customer needs by asking relevant questions and listening actively to the responses.

Manager

• Responsible for sales analysis.
• Responsible for the sales department.
• Responsible for the card department.
• Oversaw sales forecasting, goal setting, and performance reporting for all accounts.
• Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
• Negotiated prices, terms of sale, and service agreements.
• Analyzed and reported on customer activity, business trends, and areas of concern.

- Sales evolution analysis.
- Manager Petrol Plus system.
- Developed and implemented strategies for attracting new customers.
- Developed and implemented modifications in commercial policy according to new legislation (August 2014).
- Developed and implemented transition from volumetric to value count system for non-cash, loyalty card system according to new legislation (August 2014).
- Responsible for business communication with customers.
- Negotiated prices, terms of sales, and service agreements.
- Responsible for the sales department.

- Implemented non-cash, loyalty card system Petrol Plus.
- Manager Petrol Plus system.
- Responsible for business communication with customers.
- Quality service evaluation.
- Negotiated prices, terms of sales, and service agreements.
- Responsible for sales analysis.

- Market research.
- Strategy development to attract customers.