CV: Customer Experience Manager
este accesibila doar pentru utilizatorii inregistrați.
- Analysis of customer complaints and feedback;
- Providing holistic solutions to resolve loyalty barriers;
- Development of a strategy to improve customer-centric metrics;
- Propaganda and implementation of customer-centricity
- Making decisions based on customer experience data across online and offline channels, apps, and other touchpoints;
- Consultations and recommendations for all departments of the company to improve interaction with customers and develop strong relationships with the company;
- Identification of "bottlenecks" in AS IS customer service at all levels of the company, proposals for building a process (TO BE) in accordance with customer experience criteria;
- Building optimal processes for the second line of support
- Development of didactic materials
- Work on the quality of work of employees
- Collection and analysis of statistics
- Development of new functionality on the site.
The work of the stage designer for the evening show.
Specialitatea: ingineria si managementul calitatii.
- Confident user: Google Sheets and Google Docs, Excel, Power point, Diagrams.net. Miro, Jira, Confluence, Notion, ClickUp, PowerBI, Slido, Figma
- Statistics collection and analysis skills.
- Building CJM
- Audit of business processes
- NPS measurements
- Deep research
- Building service design workshops
Moldova
Клиентоцентричность во всех направлениях и гибкость в принятии долгосрочных и краткосрочных решений.