Masculin
Peste hotare
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About Me
I’m a proactive and goal-oriented Customer Support professional with strong leadership skills and a focus on continuous improvement. I bring experience in mentoring, onboarding, and optimizing team performance. My communication abilities, technical know-how, and people-first mindset help me build high-performing teams and deliver measurable outcomes. I thrive in structured environments where feedback and collaboration are valued. I enjoy working in a team where people support each other, and where there’s room to grow and bring new ideas to the table.
Education
- 2020 - 2023: BA in Marketing and Market Communication at Cracow University of Economics (Krakow, Poland)
- 2017 - 2020: Kolegium Europejskie - Europejskie Niepubliczne Liceum Ogólnokształcące w Krakowie - Biology Chemistry (Krakow, Poland)
Skills
- Leadership & Collaboration
- Coaching & Mentoring
- Onboarding & Training
- Team Coordination
- Feedback Culture
- Conflict Resolution
Customer Experience
- Live Support (Phone, Chat, Email)
- Customer Retention & Satisfaction
- Problem Solving
- Internal Process Support
- QA Participation
Technical Tools
- Zendesk
- Jira
- G-Suite
- CRM System
- Microsoft Suite, strong proficiency - Excel
- Internal dashboards & analytics tools
Languages
- Ukrainian, Russian C2 (native)
- English C1
- Polish C1
- French A2
- Romanian A1
Work Experience
UNICARGOTRANS S.R.L
- Coordinated internal departments to ensure efficient processing and shipping of customer's orders.
- Collaborated with warehouse staff to ensure accurate and efficient loading and unloading of shipments.
- Ensured timely delivery of products according to customer specifications and deadlines.
- Flexibility and ingenuity helped to deal with unforeseen situations.
Trucking Dispatcher
Transferg
- Delivered customer support across phone, chat, and email, averaging over 300 tickets weekly with a 90%+ satisfaction rate.
- Supported internal tools and processes across teams; known as a go-to person for cross-department support and problem-solving.
- Participated in onboarding and training for new employees and interns; contributed to updated onboarding documentation.
- Helped identify gaps in processes and suggested improvements, reducing response time and increasing CSAT.
- Took part in internal QA and feedback loops to improve team performance and service delivery.
- Tools used: Zendesk, Jira, G-Suite, internal dashboards and data tools.
Customer Support Specialist
Save the Children
- Validated, verified, and monitored beneficiary data in the field.
- Assisted the Evaluation Coordinator with data delivery.
- Conducted assessments and maintained positive relationships with beneficiaries, families, communities, teams, and partners.
- Guided project participants on actions and procedures.
Cash and Voucher Assistant
Hostʹovyy Dim Iryn
- Managed and coordinated a seasonal team of up to 30 people.
- Ensured high-quality guest service, solving issues quickly and maintaining operations under pressure.
- Handled administrative tasks, documentation, and internal scheduling.
- Maintained consistent service standards and customer satisfaction.
Manager.
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