Fișier CV încărcat

Education

• Multimedia production
  Sep 2024 - Jun 2027
  USM, Chisinau
  Audiovisual techniques and media production, mode of study- full time

Employment

• Customer service agent (English speaker)
  Dec 2023 - Jun 2024
  DKHardware, Chisinau

  • Handled a high volume of customer inquiries via phone, email, and chat, ensuring timely and effective resolution of issues.
  • Collaborated with cross-functional teams to address customer needs and improve service delivery processes.
  • Trained and mentored new staff members on customer service best practices and company protocols.
  • Resolved complex customer issues by employing critical thinking and analytical skills to ensure customer satisfaction.
  • Provided proactive follow-up with customers to ensure ongoing satisfaction with services and to encourage repeat business.

• Video editor
  Feb 2025 - Apr 2025
  Chisinau

  • Incorporated client feedback into edits to refine and enhance video content, resulting in increased client satisfaction and project success.
  • Developed and implemented creative video concepts that aligned with project goals, enhancing overall storytelling and viewer engagement.
  • Edited full-length wedding films (up to 2 hours) and highlight clips– Assembled and edited footage from multiple camera sources (2-3-camera setup) to create cohesive and emotionally engaging wedding videos.

Personal details

• Date of birth
  August 31, 2004

• Driver's license
  B

• Gender
  Female

Skills

• Customer service
• Effective communication
• Video editing
• Critical thinking
• Problem resolution
• Multimedia production
• Customer follow-up

Languages

• English
• Romanian
• Russian

Hobbies

• Traveling
• Reading
• Writing