Head of Customer Support
Paynet Services
9 mai 2025
Chișinău, Botanica
De la 2 ani
Full-time
Orice studii
În locația angajatorului
Head of Customer Support
About the company:
Paynet specializes in B2B and B2C technology projects in the financial services (Fintech)sector, such as electronic payment processing, customer loyalty management systems, e-money services, and online payment acceptance solutions.
Our core values are innovation, quality, and customer satisfaction.We strive to deliver the best solutions and services, continuously seek new growth opportunities, and stay up to date with the latest trends and technologies in the industry.
Responsibilities:
Selected candidates will be invited for an interview.
- Lead and mentor a team of 9 customer support agents;
- Establish efficient processes for interaction with other departments regarding request handling;
- Propose ways to optimize resources (technical, software, and others) needed for the effective operation of the support service;
- Provide necessary daily and monthly reports;
- Handle and analyze incoming emails and respond to customer inquiries;
- Cancel and analyze payments when applicable;
- Check and resolve daily system errors;
- Maintain records of payment terminals and provide necessary support to agents/entrepreneurs using them;
- Offer informational and consulting support to agents and clients.
- Advanced PC and MS Excel user;
- Diligence, willingness to learn, and a results-oriented approach;
- Ability to lead and work in a team, maintain constructive communication, and persuade when needed;
- Fluency in Romanian and Russian (both written and spoken);
- Previous experience in a similar position (would be an advantage).
- Participation in exciting and large-scale projects;
- Challenging and engaging tasks that help develop your skills;
- Competitive salary, reviewed annually, along with a full social package;
- Comfortable work environment with an excellent work-life balance;
- Stable work schedule (Monday - Friday, 09:00-18:00), with a one-hour lunch break;
- Free English language courses;
- Opportunities for personal and professional development, including additional courses;
- Team-building activities, corporate gifts, and bonuses for special occasions (e.g., birthday, childbirth);
- Cozy office located near Valea Trandafirilor Park, at Decebal 6 (Botanica);
- Coffee and snacks at the office to keep you energized and in a good mood.
Selected candidates will be invited for an interview.
E-mail:
hr.office@paynet.md
+37379660275
Oraș:
Chișinău, Botanica
bd. Decebal 6
Studii:
Nu contează
Experiența de muncă:
De la 2 ani
Salariu:
Nespecificat
Program de muncă:
Full-time
Locul de muncă:
În locația angajatorului
Telefon:
E-mail:
Data actualizării:
9 mai 2025
- Oficiul principal
- Decebal, 6
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