Customer Support Representative - Night Shift

We are looking for:

Customer Support Representative - Night Shift

About us :

At Five Star Airways Inc, we’re committed to delivering a safe, comfortable, and enjoyable flying experience to all our passengers. We uphold high standards in every aspect of our service, and to ensure these standards are consistently met, we’re inviting a dedicated Customer Support Representative to join our dynamic team.

Key responsibilities :

  • Reservation and Ticketing: Efficiently handling all aspects of ticket booking and reservation.
  • Availability and Routing Research: Conducting thorough research on flight availability and optimal routing.
  • Problem Resolution: Proactively addressing and resolving any issues that may arise.
  • Staying Informed: Keeping up-to-date with the latest industry trends and updates.
  • Accuracy and Attention to Detail: Maintaining a high level of precision in all tasks.

Your future job duties:

  • Issuing tickets online and in the GDS systems, through contacting the airlines, partners and any other involved parties;
  • Checking for the best option to issue the ticket;
  • Collecting payments from customers for airline tickets, including cash, credit card transactions, checks, or money orders;
  • Processing any requests from Sales Department regarding the airline reservations;
  • Provide quality customer support via chat, phone, and email professionally;
  • Monitor and maintain customer satisfaction at a high level, focus on improving customer service techniques;
  • Manage customer data, identifying and escalating priority issues;
  • Besides providing customers with product and service information, resolving customers’ concerns and complaints.


  • Previous experience as a Customer Support Representative in the Travel Industry will be an advantage;
  • Experience in working with multiple GDS systems will be an advantage;
  • Advanced English;
  • Ability to collaborate cross-functionally;
  • Great analytical thinking;
  • Attentiveness;
  • Solid work ethic

Why should you apply?

  • A competitive base salary complemented by unlimited bonuses;
  • Guaranteed opportunities for professional development;
  • A balanced work schedule with a 3-day shift rotation;
  • Night and Day Shifts available;
  • Long term employment according IT Park regulations;
  • Trainings and career development opportunities;
  • Modern and cozy office in the city Center.

Join us in our mission to redefine the flying experience. Apply today!

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