Receptionist(a)

Main responsibilities:

Receives calls and make reservations;
Records reservation information accurately;
Files all reservations in a systematic order for easy referral;
Records requests for special accommodations and suites;
Handles all guest service issues in an immediate and professional manner;
Assists in performing the duties of a Receptionist, when needed.
Performs all check in and check out procedures;
Informs the guests about payment methods and processing accurately the payments;
Fulfills the arrival-departure procedures of guests and assists them from arrival to departure;
Reviews all guest reservations and plans their accommodation accordingly;
Provides information about our hotel, available rooms, rates and amenities;
Upsells additional facilities and services, when appropriate;
Ensures that each guest is welcomed and served in a timely manner according to the standards;
Maintains updated records of bookings and payments.

Personal requirements:

Fluent in English, Romanian and Russian knowledge, other language is an advantage;
Strong interpersonal skills;
Customer service attitude;
Computer knowledge is a must;
Excellent time management, organizational and communication skills, experience in hospitality area will be an advantage;
Ability to work on your own and as part of a team.

Note:
If you are interested in and meet the requirements listed above, please send your CV in English to the email address: manager@hotelprezident.md or call the phone number 068757777.
Thank you! Email: manager@hotelprezident.md
Call: 068757777