IT Support Engineer

We currently have an exciting opportunity for motivated individuals to take on the role of IT Support Engineerin Endava Moldova middle and senior levels.

Technical skills:
Networking and Communications: proficient with planning and management of the networking systems.
Operating Systems: proficient with administering and maintenance of wide range of OS (Windows or Linux).
Web services: proficient with IIS, Apache services.
DB administering: familiar with MySQL, MSSQL, Oracle.
Programming Languages: aware of basic scripting languages.

Soft skills:
Good analytical thinking and information acquisition skills.
Capable to establish relationships and maintaining contacts with people from a variety of backgrounds.
Effective and sensitive communicator in different societies and cultures.
Familiar with basic customer service techniques.
Good level of both oral and writting communication skills.
Proficient in spoken and writen English language.

Responsibilities:
Incumbent will be responsible for the processing and coordination of appropriate and timely responses to incident reports, including channeling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress: Receiving and handling requests for support following agreed procedures.
Responding to requests for support by providing information to enable problem resolution and promptly allocates unresolved calls as appropriate.
Maintaining records and advises relevant persons of actions taken.

Project description:
Endava’s IT service management department have been delivering IT managed services for over 15 years, providing a comprehensive IT service to our large international clients. We now deliver IT services globally into over 30 countries around the world. Our Service Desk interfaces with our technical support centers located in Moldova, Romania and the UK. These operations have a considerable breadth and depth of experience in delivering services to demanding global clients within very mature IT operations, which are aligned with ITILv3 processes and methodologies as recognized industry best practice. These processes are integral to our operations and structured within our service management systems. Endava Moldova was the first organisation in Moldova to be ISO certified by the British Standards Institution (BSI), both for Quality Management and Information Security.

Endava offer a competitive benefits package:
Excellent opportunity to work on projects within an internationally based company.
Strong career potential and professional development.
Training & development opportunities.
Career development.
Attractive salary.
Bonuses based on completion of projects before their deadlines.
Health insurance, sport compensation, flexible work hours, loyalty programs etc.

Endava is committed to the principle of equal opportunity in employment. We thank all applicants and advise that only those candidates selected for interviews will be contacted.

Please send your resume (CV) at jobs.md@endava.com
PLEASE indicate in subject the position you apply for.