Customer Agent

Dispatch42 is one of the fastest-growing companies in logistics because we are a customer-centric company that truly listens to clients' needs and focuses on all the small details. Our Safety team plays a key role in developing a comprehensive safety manual for drivers.

At the moment we are looking for an active Customer Agent. In this role, you shall assist our customers - resolve queries and recommend solutions. If you are a great communicator who’s able to earn our clients’ trust, apply today!

Qualifications:

• Knowledge of logistics;
• Strong customer service skills and willingness to learn;
• Organizational/planning skills;
• Attentiveness to detail;
• Strong verbal and written communication skills;
• Ability to work efficiently and cooperatively.

Responsibilities:
1. To check email that Section Manager will assign

• Respond to the clients emails in accordance with SCRIPT as quickly as possible

2. To check Missed Calls / Messages

• To call back all clients who called outside the work shift or when you were on a line with another clients
• Respond to the clients messages in accordance with SCRIPT as quickly as possible

3. Perform tasks in the full compliance with instructions received
We offer:

• Reliable Team;
• Competitive salary;
• Excellent working conditions;
• Flexible Management;
• work remotely;
• Flexible Management;
• Career path.

Our company offers a wide range of vacancies for all levels of seniority to ensure the possibility to migrate to other positions or into other departments.
We value collaboration, teamwork and respectful interactions with each other.

If you're interested in joining our team, email a resume to hr@dispatch42.com.