Accounts Receivable

IG Team

Chișinău

Microsoft Office Task Management Communication Attention to Details Independence Analytical Thinking Microsoft Excel

- Billing clients
- Double-checking billing-related information to ensure accuracy and prevent issues caused by incorrect inputs from other departments
- Identifying and resolving billing issues through communication and collaboration with other departments
- Filling out and maintaining internal Google documents to track various billing processes, while optimizing and creating new files to improve operational efficiency, accelerate workflows, and effectively address new challenges or issues
- Preparing weekly reports, including accounts AP/AR statistics, lists of past-due client invoices, and reports for the sales team to escalate cases where clients are unresponsive
- Managing daily payment status by manually sending invoice reports to clients with past-due balances via email, and following up with phone calls if no response is received to ensure delivery
- Working daily with a Factoring Company, entering relevant data from their reports, preparing internal reports, and monitoring the account balance within their system to maintain accurate AP/AR tracking of company's balance
- Temporarily performing my supervisor’s duties during their vacation or sick leave
- Training new employees in the Accounting Department

Operations Manager

Business Plane Group

Chișinău

Analytical Thinking Independence Team Work Time Critical Task Management Planning Communication Problem Solving

- Receiving and processing client requests via email or chat
- Creating tailor-made solutions for time-critical logistics operations
- Preparing quotes from scratch, including itinerary planning, courier finding, price negotiating, flight ticket issuance, customs coordination, and end-to-end delivery arrangements (first and last mile) tailored to the client’s specific needs
- Negotiating quote prices with clients to align with their budget and operational targets
- Actively monitoring ongoing missions to ensure smooth execution, resolving issues in real time, preventing problems related to documentation, scheduling, collection, or delivery, and providing constant updates to customers
- Using internal systems to search for, evaluate, and approve new OBCs for operational use
- Providing real-time guidance to OBCs during missions to avoid complications and errors, and offering assistance with relevant topics such as contract terms or billing processes
- Maintaining close coordination with other departments to ensure cross-functional effectiveness, as each action may impact overall operations
- Communicating regularly with clients, suppliers, and consignees to provide mission updates and resolve any issues promptly
- Entering accurate mission data into internal systems for billing, reporting, and statistical tracking
- Consistently meeting daily, weekly, and monthly KPIs
- Working across various teams to gain experience and work for clients from global markets including Europe, Mexico, the USA, Asia, Africa, and the CIS region

- Making outbound calls to potential clients to identify their needs, promote the company’s products and services, and close deals while maintaining a high level of customer's satisfaction
- Handling objections from potential clients and resolving any concerns effectively
- Meeting or exceeding internal KPIs consistently

- Providing customer support to both domestic and international clients, troubleshooting and guiding them on the use and maintenance of IQOS products
- Handling inbound calls, making outbound calls, and managing customer interactions via chat and email
- Ensuring high customer satisfaction by delivering calm, polite, and engaging communication
- Coordinating with our main client and managing daily and monthly reports related to Health Risks Complains
- Communicating with branches in other countries to ensure smooth operations and international assistance of our customers
- Training new agents to enhance team performance
- Managing dissatisfied clients and claims by actively seeking solutions to address their needs and complaints