About me

Experience in FinTech, cryptocurrency, iGaming, and service.
Quick adaptation to new environments.
English B2+ (TOEFL exam confirmed).

TOP Skills

Team Management 2 years

Operations Management 2 years

Fund Accounting 2 years

Fundraising 2 years

Partner Relationship Management 2 years

Business Development 2 years

Work experience

June 2025 - October 2025
4 months

Customer Retention Manager (Online Gambling / Casino)

Legends Team

Bălți

Retention Management Sales Funnel Optimization Designing & Implementing High-Impact Scripts Increasing Recurring Payments Lead Conversion & Handling Inbound Inquiries Customer Behavior Analytics & Segmentation Objection Handling & Closing to Payment Personalized Client Onboarding & Support Achieving KPIs & Working in a Metrics-Driven Environment

- Increased recurring payments from $6–7K to $10–15K/month (+50–115%) within 2 months.
- Maintained 50% player retention against a target of 40%.
- Grew personal client revenue by +34% in the second month.
- Ranked in the top 25% of the team in total revenue and lead conversion.
- Boosted inbound lead conversion from 20–25% to 40%+ by implementing new scripts and communication templates.
- Worked in English, serving international markets.

October 2022 - January 2025
2 years 4 months

Operations Manager (Co-founder of a B2B Fintech Project Focused on Cryptocurrency)

Xard Money

Bălți

Team Management Operations Management Fund Accounting Fundraising Partner Relationship Management Business Development Process Analytics Implementation of CRM and Digital Systems Cryptocurrency Wallet & Financial Flow Management Business Process Improvement Cost Optimization & Efficiency Improvement

- Managed a B2B fintech platform in cryptocurrency and online payments with monthly turnover ranging from $30K to $75K.
- Raised $45K in external capital from private investors to launch and scale the product.
- Represented the company at international crypto conferences in Singapore, Bali, and Kuala Lumpur, building partnerships and brand visibility.
- Implemented CRM and digital task-management systems (Notion, Obsidian, Telegram), increasing operational transparency and boosting team efficiency by 30%.
- Automated wallet monitoring, fund allocation, and expense tracking, reducing manual operations by 50%.
- Saved over $20K annually by optimizing key processes, selecting cost-efficient solutions, and reducing fixed expenses.

June 2021 - September 2021
4 months

Hookah Master

RentNarghilea

Bălți

Social Marketing Management Professional Responsibility Rapid Response Ability to Multitask

Full service cycle: preparation, delivery, and customer service.
Managed Instagram and other social media independently with zero budget.
Maintained up to 60% weekly repeat orders.
Combined roles of hookah master, courier, SMM specialist, and customer manager.

Skills

Paper work AI Operational Systems Critical Thinking Self Motivation Professional Responsibility Self-Organization Customer Communications Management Strategic Thinking Ability to Multitask Bitrix24 Google Docs Microsoft Excel

Languages

Romanian Communication

Russian Native

English Fluent

Desired industries

Management Office / Secretarial Construction / Repairs / Architecture

Education: Higher

Graduated in: 2025

University of Maastricht

Faculty: European Studies

Driving licence

Category: B