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CV № 454668 from 11 mai 2025

11 mai 2025

Agent Ticketing

31 years

Female

Chișinău

30 000 MDL

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TOP Skills

Reservations Systems 2 years

Team Management 2 years

Microsoft Office 2 years

Team Working 2 years

Customer service s 2 years

Client Onboarding 1 year

Work experience

October 2022 - January 2025
2 years 4 months

Ticketing and customer support agent

Unipro Solutions
Chișinău

Reservations Systems Customer service s Team Working

Airline Agent Responsibilities

Operational Duties
- Handle customer complaints and feedback
- Make reservations and do passenger check-in
- Process ticket changes and refunds
- Selling tickets
- Tickets reservation in GDS (sabre, amadeus)
- Mileage booking (oneworld,sky team,star alliance)
- Assign seats on the aircraft
- Checking passengers baggage
- Handle cash and credit card transactions
- Issuing tickets and collecting payments

August 2020 - May 2022
1 year 9 months

Compliance assistant/analyst/manager

Moorwand Solutions
Chișinău

Team Management Microsoft Office Business to Business Commerce Client Onboarding

-KYC/KYB check
- PEP&Sanctions, Adverse Media check
- Completing/updating excel files
- Revising legal policies
- To assess Customer AML and TF risks
- Advising on mitigagtion controls
- completing reports
- Participating in call with management from UK to go through updateson the projects
- Assisting with the development of external testing and third party assurance. Leading
engagements, assessments and report writing
- Creating and maintaining documentation and templates to aid business functions

June 2018 - July 2019
1 year 1 month

Financial adviser

Get financial

Chișinău

Cold Calling Sales Persuasion skill Team Management Management of Stress Conflict Resolution Communication Skills

- Contact clients to discuss their financial goals and offer them financial goals
- Carry out assessments to determine the net worth and financial status of an individual or
company
- Handle client complaints and assist with the resolution of financial issues
- Provide sales offers for financial products
- Cold calling; making multiple outbound calls to potential clients using crm tools

December 2016 - July 2017
8 months

Ticketing sales agent

Bt travel

Chișinău

Sales Strategy Coordination Skills Communication Skills Microsoft Office Reservations Systems Team work

- Directed the sales force in planned selling toward specific goals and kept them focused
on courtesy and helpfulness
- Carefully handled and resolved customer questions and complains providing their
maximum satisfaction
- Managed store revenue, handled cash and balance totals, maintained well- organized
inventory
- Sells tickets for transportation agencies, such as airlines, bus companies, railroads, and
steamship lines: Plans route and computes ticket cost, using schedules, rate books, and
computer terminals.

Skills

Ability to work independently and use initiative to juggle priorities and a variety of tasks Time Management Microsoft Office Reservations Systems Customer Relationship Management Persuasive Writing Writing of Reports Persuasiveness Communication Skills

Languages

Romanian Medium

Russian Native

English Fluent

Desired industry

Tourism / Hospitality

Education: Incomplete higher

Job preferences

Location

Hybrid

Remote

In-house

Working hours

Full-time

Part-time

In shifts

No schedule

Flexible