36 ani
Feminin
Chișinău
11 000 MDL
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Despre mine
Sociabila, pasionata de calatorii, lectura, arta, dans.
- utilizator increzut PC, Microsoft Office, SAP, Microsoft Navision
- cunoasterea legislatiei RM
- eficient in conditii de stres
- spirit de echipa
- abilitati excelente de comunicare
Experiența profesională
Ianuarie 2019 - Februarie 2020
1 an 2 luni
Head of Moldova Operations
Global Information Consulting Group, Residence and Citizenship solutions
Chișinău
• Guided all the clients through the Moldova Citizenship by Investment Program (MCBI)
• Investigated and established all the steps of Moldova legalization process of the civil certificates issued by foreign countries which are not members of Hague convention
• Was in charge to set up the office, signed the contracts with all the necessary suppliers in order to meet the clients expectations
• Managed the entire submission process of the MCBI applications forms and supporting documents, etc.
Noiembrie 2017 - Iulie 2018
8 luni
Customer service manager
Next Trade SRL
Chișinău
• Organized and monitored the entire sales process, an end to end operations.
• Closely followed-up all the orders approaching the delivery dates searched for solutions in case of delays.
• Generated Credit Notes, registered in Admin all the payments received from the Customers.
• Solved issues with the Accounting Department concerning refunds to the Customers (such cases as an overpayment, payment in advance, bad quality of the product, etc.
• Followed-up all the Customer’s debts and reminded them about deadlines.
Martie 2016 - Iunie 2017
1 an 4 luni
Customer expert
Katoen Natie
Chișinău
• Backup of team leader tasks
• Provided support to our customers
• Handled import and export flow
• Processed files in both systems, the company’s system and our client’s system (SAP)
• Provided training and support for the new employees
• Knowing all aspects of the process flow inside-out
• Handled customer complaints, investigated the root cause and implemented preventive actions, etc.
Aprilie 2015 - Martie 2016
11 luni
Data processing operator
Katoen Natie
Chișinău
• Fluent in day-to-day activities
• Accurate entered of data in the company’s database
• Identified possible inefficiencies in the flow and setup
• Familiarized with all the company’s programs, internal organization, setup, etc.
• Learned all the standard operational processes that took place: warehouse and silo activities
• Accomplished daily tasks by the team leader, etc.
Noiembrie 2012 - Aprilie 2015
2 ani 6 luni
Specialist
Ministerul Justitiei
Chișinău
Asigurarea mentinerii Registrului de stat al actelor juridice al RM in stare de control prin dezvoltarea, actualizarea si pastrarea integritatii.
Prestarea asistentei juridica informationala organelor centrale de specialitate, ale administratii publice si instantelor judecatoresti, acordarea asistentei metodologice si de instruire in vederea exploatarii sistemului unic de stat de prelucrarea informatiei juridice.
Limbi
Română Fluent
Rusă Comunicare
Engleză Fluent
Spaniolă Mediu
Studii: Superioare
Absolvit în: 2013
Universitatea de Stat din Republica Moldova
Facultatea: Facultatea Drept
Specialitatea: Drept
Cursuri, training-uri
Absolvit în: 2013
Coaching si feedback pentru performanta
Organizator: Ascendis
Absolvit în: 2013
Managementul Proiectului
Organizator: Ascendis
Absolvit în: 2013
Cursuri ale Academiei Politice
Organizator: Fundatia Konrad Adenaeur
Preferințe pentru job
Programul de muncă
Full-time
Permis de conducere
Categoria: B
Cu automobil personal
Pentru a vedea contactele candidatului este necesar să vă înregistrați și să achitați serviciul "Acces la baza de CV-uri".