27 ani
Masculin
Chișinău
25 000 MDL
Pentru a vedea datele de contact ale candidatului trebuie să vă înregistrați și să achitați pentru "Acces la baza de CV‑uri".
Despre mine
- Atlassian Jira, Confluence;
- Redmine;
- Знание SQL и опыт работы с PostgreSQL;
- ITIL, ITSM;
- Ручное тестирование, тестирование методом черного и белого ящиков;
- Написание тест-планов и тест-кейсов;
- Формирование функциональных требований и функциональное тестирование;
- Постановка задач для разработчиков;
- Проектная документация;
- Деловая коммуникация;
- Проектный менеджмент.
Experiența profesională
Noiembrie 2020 - Martie 2024
3 ani 4 luni
L3 Tecnical Support Specialist
URSiP
Peste hotare
Clients of a company I`ve worked with were provided with a software systems with complex business processes designed to work with large volumes of various documentation.
My duty as a tech support specialist was providing a high level of clients satisfaction and efficient operation of products:
- Receiving, classifying, and resolving requests from users in Redmine, Jira, via email, phone, or messengers. I`ve provided assistance with technical issues and errors, as well as consulted on the current features of software products;
- Active collaboration with project teams for efficient request resolution. My role included keeping in touch with analysts, system administrators, developers, and project managers and assigning tasks to specialists responsible for different aspects of the software, as well as manual testing (test plans and test cases writing included) of solutions provided to users;
- Documentation support for software products at different stages in accordance with certain standards (in my case, GOST). This included responsibility for creating and maintaining current documentation for each project, as well as submitting various types of reports;
- Maintaining an internal knowledge base for each project. I have been building and keeping the knowledge base up-to-date for each project by compiling detailed and accessible instructions for typical queries solving as well as other various important project information.
Limbi
Română Fluent
Rusă Fluent
Engleză Comunicare
Studii: Superioare incomplete
Absolvit în: 2024
Национальный исследовательский университет «МЭИ», Москва
Facultatea: Бизнес-информатика
Specialitatea: Архитектура информационных систем предприятия
Absolvit în: 2017
УниКИТ
Facultatea: Программирование в компьютерных системах
Specialitatea: Техник-программист
Preferințe pentru job
Programul de muncă
Flexibil
Permis de conducere
Categoria: C
Pentru a vedea datele de contact ale candidatului trebuie să vă înregistrați și să achitați pentru "Acces la baza de CV‑uri".