27 years
Male
Chișinău
2 000 USD
Pentru a vedea datele de contact ale candidatului trebuie să vă înregistrați și să achitați pentru "Acces la baza de CV‑uri".
About me
Detail-oriented customer service agent with 5+ years’ experience in customer support and e-commerce operations. Skilled in fraud detection, dispute resolution, and process optimization. Strong communicator fluent in Romanian, Russian, and English, with proven leadership experience.
TOP Skills
Work experience
July 2021 - Present
4 years 3 months
Data Processing Operator
Digital Group
Chișinău
• Dispute chargebacks by collecting evidence and writing rebuttals, reducing fraudulent claims.
• Process shipping claims with carriers (UPS, FedEx, USPS), ensuring resolution of undelivered packages.
• Manage orders, returns, and disputes on Amazon Seller Central and Walmart Seller Center.
• Forward cases to IT, procurement, and other departments to streamline operations.
• Analyze customer preferences and recommend products, increasing customer satisfaction.
• Generated custom sales offers tailored to customer budgets and interests.
• Temporarily led the department during manager absences, ensuring smooth operations.
October 2018 - July 2021
2 years 10 months
Customer Support Representative
Digital Group
Chișinău
• Provided reliable customer support via phone, email, and live chat
• Handled confidential customer information (addresses, payment data) with accuracy.
• Analyzed orders to detect fraud, preventing chargebacks and losses.
• Assisted in onboarding and training of new employees.
Languages
Romanian Native
Russian Native
English Fluent
Desired industries
Education: Incomplete higher
Courses, trainings
Graduated in: 2020
Forensic Accounting and Fraud Examination
Organizer: West Virginia University (Coursera)
Job preferences
Location
In-house
Hybrid
Remote
Working hours
Full-time
In shifts
Flexible
Driving licence
Category: B
Pentru a vedea datele de contact ale candidatului trebuie să vă înregistrați și să achitați pentru "Acces la baza de CV‑uri".