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Education

• 2009 - 2012: Free International University of Moldova
  Bachelor's Degree in Translation and Interpretation (English & Spanish)

Skills

• Teamwork
• Time Management
• Effective Communication

Languages

• Romanian: Native
• English: Fluent
• Russian: Fluent
• Spanish: Intermediate

Work Experience

• Warehouse Assistant & Logistics Operative
  Amazon Distribution Center, Daventry, UK
  May 2019 - May 2020

  • Performed inventory updates with handheld scanners to ensure accurate stock tracking.
  • Coordinated the processing and packing of customer orders to ensure timely and accurate dispatch.
  • Verified outgoing shipments against delivery schedules and assisted with van loading to streamline last-mile operations.
  • Adhered strictly to workplace health and safety protocols while handling goods, contributing to a safe working environment.
  • Ensured consistent adherence to quality standards across all warehouse activities, minimizing order errors and improving operational efficiency.

• Customer Support Representative
  Katoen Natie, Chișinău, Moldova
  June 2010 – April 2019

  • Acted as a key point of contact for customer inquiries regarding company services and product availability, ensuring clear communication across departments.
  • Managed order processing with accuracy and efficiency, supporting end-to-end customer fulfillment.
  • Handled returns and exchanges, coordinating with logistics and inventory teams to ensure timely resolution.
  • Resolved customer complaints with a problem-solving approach, maintaining service level standards and customer satisfaction.
  • Directed inquiries to appropriate departments or supervisors, enabling faster issue resolution and internal workflow alignment.

• Waiter - Weddings & Events
  Sala de Aur & Leogrand Hotel, Chișinău, Moldova

  • Welcomed and served guests at weddings, private parties, and large events.
  • Worked closely with kitchen and event teams to keep everything running smoothly.
  • Ensured guests felt welcome and well taken care of, even during peak service times.
  • Processed cash and card payments.

• Logistics Operative
  DHL Supply Chain – Daventry, UK
  June 2021 - Dec 2024

  • Coordinated the processing and packing of customer orders to ensure timely and accurate dispatch.
  • Verified incoming and outgoing goods against shipping documents to ensure accuracy and compliance with operational standards.
  • Adhered strictly to workplace health and safety protocols while handling goods, contributing to a safe working environment.
  • Ensured consistent adherence to quality standards across all warehouse activities, minimizing order errors and improving operational efficiency.