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Work Experience

1. Content Development Executive

   • Mendel Chemicals, Chisinau, Moldova (Hybrid), April 2023 – Present
   • Managed Google Search Console, SEO copywriting, and diverse content development tasks.
   • Assisted in sales, procurement, and office management within a startup environment.
   • Oversaw multiple functions in a small, dynamic team setting.

2. Customer Technical Support Engineer

   • Turkish Hitachi Vantara, 2020 – 2023
   • Provided technical support in Turkish and Russian, managing escalations and troubleshooting.
   • Configured and troubleshot VPN issues.
   • Used Salesforce.com for customer management and support.
   • Delivered technical solutions in English.

3. Business Development Manager

   • Key IVR, 2019
   • Established client relationships and planned marketing initiatives.
   • Conducted market research to identify new opportunities and increased customer value.

4. B2B Sales Department, Customer Support

   • UPC Media (UPayCard), 2019
   • Onboarded new B2B customers, generated leads, and maintained customer relationships.
   • Transitioned from customer support to sales, managing client communication and sales processes.

5. Account Manager & Lead Generator

   • DevelopmentAid (iSight), 2018 – 2019
   • Generated leads and assisted customers, managed paperwork, and resolved issues.

6. Dispatcher of Trucks Across USA

   • DPS Truck, 2017 – 2018
   • Coordinated truck loads, communicated with brokers and drivers, and handled logistics and paperwork.

7. Manager of Sales (UK, Russian, Turkish Markets)

   • Noction Inc., Chisinau, 2016 – 2017
   • Maintained sales, managed customer communications, and supported sales operations.

8. Sales Representative (Turkish, Greek, UK, USA Markets)

   • Impro Group SRL, Chisinau, 2013 – 2016
   • Arranged B2B deals and sales, identified new customers, and managed sales processes.

9. Manager of Sales (Russian Market)

   • Studio Moderna, Chisinau, 2012 – 2013
   • Conducted telesales, provided customer consultations, and managed sales activities.

Skills

• Language Skills

  • Fluent in English, Russian, Turkish
  • Moderate Romanian

• Technical Skills

  • Google Search Console
  • SEO Copywriting
  • Salesforce.com
  • VPN
  • Microsoft Office
  • Internet research
  • Work with OpenAI

• Professional Skills

  • B2B sales
  • Customer escalation management
  • Problem-solving
  • Strong written and verbal communication
  • Quick learner and eager to learn

Activities

1. Extensive Travels
   • Traveled extensively across Turkey and England, enhancing communication skills through interactions with diverse populations.

Educational Background

• International Relations Institute of Moldova

  • Chisinau, 2013 – 2016
  • Faculty of Modern Languages

• Theoretical Lyceum with Sports Bias №3

  • Chisinau, 2000 – 2012

• Primary School №13 Chisinau

  • (3 years of studying in Istanbul, Turkey between 2006 - 2009).