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Education:

• Dimitrie Cantemir Theoretical High School, Edinet, 2004 – 2016
• Moldova State University, Chisinau, Faculty of Physics and Engineering, IT Specialization, 2016 – 2020

Languages:

• Russian - Proficiency (C2)
• Romanian - Intermediate (B1)
• English - Pre-Intermediate (A2)

Skills:

• Ability to take responsibility for actions and duties.
• Ability to generate ideas and think outside the box.
• Inclined towards handling complex cases.

Work Experience:

1. LLC MFC "Ecofinance" (CreditPlus brand)

   • Customer Support Senior
   • Underwriting agent

   Responsibilities:

   • Handling emails (analyzing inquiries, providing appropriate responses).
   • Working with JIRA.
   • Collecting, analyzing, and systematizing data.
   • Consulting clients (Chat, Social Media, Hotline).
   • Consulting the Legal Department.
   • Filling out and providing documentation to clients.
   • Timely identification and reporting of bugs.
   • Identifying and preventing fraudulent activities.
   • Working with Credit Bureaus, removing, correcting information, providing official responses to disputes.

2. Data Pro (ASAP Tickets) + ABC (Air Business Class)

   • Expert Specialist (Eco) + Team Lead Experience
   • Expert Specialist (Business)

   Responsibilities:

   • Providing the product, building flight itineraries.
   • Risk assessment.
   • Creating PNR (Passenger Name Record) reservations.
   • Managing PNR reservations.
   • Knowledge of Apollo, Galileo, Sabre, Amadeus systems.
   • Studying airline contracts.
   • Market analysis.
   • Monitoring frequently purchased routes and combining different routes.
   • Finding competitive prices.
   • Flight building in accordance with the company’s products: UPG, AWD, FR, ERL, OS, CUT, SS, WS with different airlines.
   • Monitoring sales, handling disputes to attribute sales.
   • Consulting the sales department via chat/email (ENG).