Feminin
Chișinău
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Work Experience
TrackEnsure Inc.
Team Lead
- Directing and managing a team of 7 support agents, organizing work process.
- Teaching, guiding team members.
- Providing excellent customer and technical support. Working with over 1000 clients, ensuring individual approach to each customer.
- Interacting with clients and solving their issues in a friendly manner.
- Recording and reporting technical bugs to other departments.
Technical Support Specialist
- Providing support to customers via mail, phone, and live chat, ensuring timely resolution of technical issues related to ELD systems.
- Providing data validation.
- Consulting customers on using ELD, providing information on HOS and FMCSA rules.
- Troubleshooting and solving hardware and software issues, guiding customers through problem-solving processes to restore functionality.
- Working with internal CRM systems.
Education
South Ukrainian K. D. Ushinsky National Pedagogical University
- Bachelor / The Faculty of Foreign Languages
Languages
- English (upper-intermediate)
- Russian (native)
- Ukrainian (native).
Pentru a vedea datele de contact ale candidatului trebuie să vă înregistrați și să achitați pentru "Acces la baza de CV‑uri".
