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Hospitality Consultant

• Executing Event Operations
• Decision Making Abilities
• Strong Communication Skills
• Client Pressure Mitigation
• Exceptional Customer Service
• Problem-Solving Skills
• Budget & Forecast Management
• Delegation & Team Management

Degrees:

• Bachelor, Public Relations, Institute of International Relations from Moldova

Languages:

• Romanian, English, Spanish, Russian

Technologies:

• M Office, Opera PMS & S&C

Industries:

• Hospitality

Work Permit:

• European ID holder. In the process of receiving the Green Card.

WORK HISTORY

Conference Services Manager, Hotel Arts Barcelona (Ritz Carlton property) (2023-2024)

• Successful execution of a large-scale corporate event with over 700 participants, receiving exceptional reviews from both the clients and the participants.
• Drove a 102% increase in department revenue growth between 2023 and 2024 by implementing targeted upselling strategies.
• Designated as the project lead for the implementation of the e-menus initiative within the Conference and Catering department guiding it through testing and securing the HOD approval.

General Manager, BERD’S Chisinau MGallery Hotel Collection (2020-2022)

• Negotiated and signed the Franchise agreement with Accor hotel chain in Sept, 2020 and implemented all necessary processes for the opening in Dec, 2020.
• Increased GOP from -3.9% to 10.4% in 4 months through effective cost control, inventory management, revenue management.
• Leveraged revenue management opportunities which increased ADR by 28% compared with 2020 and by 19% compared with 2019.
• Created and proposed new salary budget and motivational profiles for all positions that resulted in better performance of the employees and so better financial results for the company.

Pre-Opening Sales & M&E Manager, Radisson Blu Niamey & CY by Marriott Chisinau (2019-2020)

• Set the Sales M&E teams structure for both hotels providing the necessary trainings along with coaching to team members.
• Identified 3 most potential markets for the hotel and set a sales strategy that resulted in an increase of 28% in overall room nights’ production and revenues.
• Utilized revenue management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.

Meetings & Events Sales Manager, Radisson Blu Larnaca, Cyprus (2018-2019)

• Designed and implemented a strategic business plan, resulting in expanding the company’s customer base by 60% in the pre-opening period.
• Successfully generated a lead of 43 accounts, out of which 32 ended up to be the most producing in meetings and events sector.
• Sold for the New Year’s Eve Party more seats than targeted, that produced an increase of 10% in revenues and reduced cost with 3.5%.

Meetings & Events Sales Manager, Radisson Blu Hotel Chisinau, Moldova (2016-2018)

• Developed and implemented the Events Satisfaction Survey that clearly was showing to what extent were the guests satisfied with the services provided.
• Implemented 2 new projects: Outside Catering Brochure and www.weddingatelier.com website that generated an increase of 18 € in spending per person and 70K € in revenues.

Event Sales Manager, Radisson Blu Hotel Chisinau, Moldova (2015-2016)

• Was part of the pre-opening team in charge of the Events Department.
• Created and implemented Event Kit together with the DOSM, which implied creating packages at the targeted sales price in order to reach the budget and the forecasted figures.
• In advance prepared the sales call plan for the New Year corporate parties that resulted in an increase of 11 EUR in spending per person comparing to previous year.

Banquet Sales Executive, Leogrand Hotel & Convention Center, Chisinau, Moldova (2014-2015)

• Launched the marketing campaign “loyalty system” that increased sales and improved business relations with our partners.
• Reached the objective of bringing the company to #1 rank on best travel website: tripadvisor.com.
• Successfully organized the 2014-2015 New Year Party in the main Restaurant, project called “Winter Wonderland Party”, reaching the financial targets as well as the customer’s satisfaction.

Banquet Sales Representative, Leogrand Hotel and Convention Center, Chisinau, Moldova (2013-2014)

Executive Secretary, Leogrand Hotel and Convention Center, Chisinau, Moldova (2013)

F&B Intern, The Ritz-Carlton Dove Mountain, Marana, AZ, USA (2012-2013)

ADDITIONAL EXPERIENCE

Certifications & Awards:

• Envision | Leading Teams, Marriott International (2024)
• Business Process Management, SBC (2021)
• Hospitality Manager: Leadership, AHLEI (2020)
• Public Speaking, dictie.md with Vera Nastasiu (2019)
• Marriott Meetings Professional, J.W. Marriott & Stephanie Linnartz (2019)
• Getting Things Done, David Allen (2017)
• One Day MBA, Brian Tracey (2016)
• Best Young Leader, Leogrand Hotel SRL (2014).