Fișier CV încărcat

Republic of Moldova, Chisinau

EDUCATION

2019-2020
Completed Advanced Training in Customer Support & Ticketing Systems
Acquired in-depth knowledge of customer service strategies, effective communication, and professional handling of client requests through ticketing platforms.

Technical high school
2009-2012

SKILLS

• Real-time Problem Solving
• Scheduling & Time Management
• Strong Communication & Negotiation Skills
• Customer Service & Client Relations
• Multitasking in Fast-Paced Environments
• GDS Systems & Data Accuracy

LANGUAGE

• English - Fluent
• Russian - Native
• Romanian - Native

About Me

Positive and motivated travel professional with good communication skills and a passion for helping clients find the best travel solutions. Flexible, reliable, and quick to adapt in a fast-paced environment.

WORK EXPERIENCE

Apr 2023 - Aug 2025
Business-Skies
Customer support & ticketing agent

• Deliver high-quality customer support by managing flight reservations, ticketing, and special requests for business-class passengers.
• Respond promptly and accurately to client inquiries regarding flight schedules, seat availability, and ticket pricing.
• Handle ticket modifications, cancellations, and refunds in compliance with airline and company policies.
• Assist clients with complex itineraries and offer alternative solutions in cases of delays or travel disruptions.
• Utilize GDS systems to issue and reissue tickets, ensuring accuracy in bookings and seat assignments.
• Resolve customer concerns with professionalism and escalate issues to supervisors when appropriate.
• Stay updated on airline regulations, ticketing procedures, and industry developments to provide clients with the latest information.
• Foster long-term client relationships through consistent support and proactive follow-up.
• Train junior employee

Jan 2022 - Apr 2023
ITN

• Processed large volumes of travel requests efficiently and with attention to detail.
• Maintained client satisfaction through quick problem-solving and follow-ups.
• Built strong working relationships with suppliers, ensuring smooth service coordination.

Feb 2019 - Sep 2021
KIVORK

• Find the best travel options and prices based on client needs.
• Book flights, hotels, and other services, ensuring all preferences are met.
• Solve booking issues, flight changes, and customer concerns quickly.
• Handle rebookings, cancellations, refunds, and payments accurately.
• Contact airlines and suppliers to confirm or adjust bookings.
• Provide excellent customer service to corporate clients.
• Build and maintain good relationships with travel suppliers and partners.