Resume

Education

• High School Diploma (Baccalaureate)
• Bachelor’s Degree in Criminal Law
• Master’s Degree in Criminal Law

Employment

Nov 2020 - Mar 2021
Criminal Investigation Officer
Ministry of Internal Affairs (MAI), Hincesti

• Conducted investigations, collected and analyzed evidence, and drafted official reports.
• Collaborated with other departments to ensure lawful and accurate case handling.
• Gained strong experience in analytical reasoning, confidentiality, and problem-solving.

Apr 2021 - Jul 2024
Warehouse Manager
Ministry of Internal Affairs (MAI), Chisinau

• Oversaw warehouse operations, logistics, and inventory management.
• Supervised personnel, ensuring compliance with security and operational procedures.
• Streamlined internal processes, improving efficiency and accountability.

Sep 2024 - Feb 2025
Travel Sales Agent
Dyninno, Chisinau

• Provided client support, handled objections, and achieved consistent sales targets.
• Improved customer retention through personalized service and relationship management.
• Collaborated with supervisors to refine sales scripts and approaches.

Mar 2025 - Aug 2025
Head of Sales Department
Dyninno, Chisinau

• Managed a team of 21 sales agents, overseeing daily performance and sales targets.
• Developed sales strategies that increased department efficiency and conversion rates.
• Conducted training and coaching sessions to enhance team performance and motivation.
• Coordinated communication between departments to ensure smooth workflow.

Skills

• Leadership & Team Management: Excellent
• Communication & Negotiation: Excellent
• Conflict Resolution: Excellent
• Analytical Thinking: Excellent
• Sales Strategy & Planning: Very good
• Investigation Techniques: Very good
• Decision Making: Very good
• Problem Solving: Very good
• Performance Optimization: Very good

Languages

• Romanian: Fluent
• English: B2
• Russian: Fluent

Hobbies

• Technology & innovation trends
• Reading business and psychology books
• Strategy or logic games (chess, puzzle solving)