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WORK EXPERIENCE

Sales Agent | Gressi – FRA Airport / Switzerland | May 2024 – Jan 2025

• Welcomed and assisted international customers with personalised product recommendations.
• Built client trust through attentive, friendly service and deep product knowledge.
• Consistently exceeded daily and weekly sales goals.
• Handled inquiries and complaints with patience and professionalism, ensuring an exceptional experience.
• Adapted communication based on each customer’s language and cultural background.

L1 IT Customer Support Specialist | Everience – Romania | March 2023 – September 2023

• Delivered first-level technical support to French- and English-speaking clients via phone, email, and chat.
• Resolved IT issues efficiently, ranging from password resets to basic software and hardware troubleshooting.
• Maintained high customer satisfaction through empathy, clarity, and active listening.
• Collaborated with internal teams to escalate complex cases and improve resolution times.
• Excelled in a fast-paced, multilingual support environment.

Technical Support Intern | Syveco – France | January 2022 – July 2022

• Managed over 100 client orders, resolving issues with a 95% satisfaction rate.
• Reduced client downtime by 20% through prompt emergency handling.
• Collaborated across departments to solve complex issues, increasing response time and customer retention.
• Gained hands-on experience in CRM systems and client-facing communication.

EDUCATION AND CERTIFICATES

Master's Degree in Applied Foreign Languages and Marketing Université Jean Moulin Lyon 3, France
September 2017 – July 2022
Focus: Multilingual communication, international marketing, intercultural business practices. Developed strong analytical and communication skills in English, French, Russian, and Korean.

LANGUAGES

• Romanian - Native
• Russian - Professional proficiency
• French - Upper-Intermediate (B2/C1)
• English - Advanced (TOEIC)

SKILLS

• Customer Relationship Management (CRM)
• IT Support (L1 troubleshooting)
• Microsoft Office Suite (Excel, Outlook, Word)
• Sales Techniques & Upselling
• Order Management
• Problem-Solving and adaptability
• Attention to Detail
• Time & Stress Management in High-Pressure Environments.