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PROFESSIONAL SUMMARY

I am a dedicated and results-oriented professional with extensive experience in customer service, education, and sales. I excel at building strong relationships, analyzing data, and implementing effective strategies that enhance organizational performance and elevate customer satisfaction. My adaptability is one of my key strengths, supported by a solid track record in both customer service and sales. Coupled with my strong analytical skills and strategic planning abilities, I am committed to delivering exceptional customer experiences. I aim to meet organizational goals through effective problem-solving and collaborative teamwork.

SKILLS

• Empathy and patience
• Problem-solving
• Adaptability
• Risk assessment and management
• Persuasive speaking skills
• Attention to detail
• Data analysis
• CRM systems
• Google forms
• Google docs
• Google sheets
• Technical proficiency
• Flexibility
• Time management and organization

PROFESSIONAL EXPERIENCE

Brooklands New Media

Sales Representative
January 2025 - present

• Engaged with clients to identify their needs and enhance product awareness.
• Developed and maintained strong relationships with customers to drive sales.
• Collaborated with team members to meet sales targets and improve customer satisfaction.

OctaFX

Customer Service
April 2024 - December 2024

• Delivered exceptional customer support across multiple channels, including phone, email, and live chat.
• Assisted clients with account inquiries, transaction issues, and product-related questions.
• Resolved customer complaints swiftly and effectively, ensuring high levels of satisfaction.
• Educated clients on trading platforms and financial products to enhance their user experience.
• Kept detailed records of customer interactions and transactions to ensure accurate follow-up.
• Gathered feedback to identify areas for service improvement, contributing to an enhanced customer experience.

Fidelity Bank

Customer Manager
December 2022 - April 2024

• Provided outstanding customer service by addressing inquiries, resolving complaints, and ensuring overall satisfaction.
• Assisted customers in opening new accounts while explaining various banking products and services.
• Identified opportunities for upselling and cross-selling bank products effectively.
• Stayed updated on banking policies and regulatory requirements to better assist customers.
• Collaborated with team members to achieve sales targets and improve customer experiences.

Achievements

• Consistently received high customer satisfaction ratings.
• Earned commendations from supervisors for exceptional performance.

Kendik Automobile

Sales Representative
February 2018 - May 2019

• Analyzed corporate performance to provide insights into sales trends and product categories.
• Monitored prospecting and sales control systems to follow up on potential buyers effectively.
• Evaluated sales history and market conditions to accurately determine inventory needs.

Achievement

• Contributed to a 3% increase in overall sales.
• Honoured as Employee of the Year in 2018.

EDUCATION

• Certificate in Data Analysis, 2023
• Bachelor of Science in Education Economics, Abia State University, 2016

REFERENCES

Available upon request.