Fișier CV încărcat

Education

• Liceul Teoretic “Vasile Alecsandri”
  • Highschool Diploma
  • 2018-2021

Skills

• Customer engagement
• Health compliance
• Adaptability and resilience
• Workflow optimization
• Team collaboration
• Time management
• Attention to detail
• Interpersonal skills
• Effective communication
• Rapid learning
• Cultural awareness
• Technical proficiency
• Positive attitude

Languages

• Romanian: First Language
• English: Proficient
• Russian: Advanced
• French: Intermediate

Profile Summary

Dynamic individual with a background in customer service, particularly in high-pressure barista roles, enhancing skills in multitasking and effective communication. Strong creative problem-solver with a keen attention to detail and a commitment to continuous learning. Proficient in English, Romanian, and Russian, enabling engagement with a wide range of clients. Eager to explore especially remote positions that utilize interpersonal skills and a proactive approach to challenges.

Work Experience

• 2023 - 2025 Frida Café

  • Lead Barista
  • Trained new baristas on equipment operation and customer service techniques for improved performance.
  • Handled customer inquiries, resolving issues with professionalism and courtesy.
  • Operated espresso machines, grinders, and blenders with precision to maintain product quality.
  • Collaborated with team members to optimize workflow during peak hours for efficiency.
  • Demonstrated exceptional customer service skills by addressing complaints promptly and professionally.
  • Engaged customers enthusiastically during busy periods to foster a positive atmosphere.
  • Maintained cleanliness of work areas and equipment through regular sanitation practices.

• 2023 - 2024 The Residence

  • Barista Manager
  • Ensured compliance with health and safety regulations in café operations.
  • Oversaw inventory management, including supply ordering and usage tracking.
  • Created welcoming atmosphere for customers through effective communication.
  • Collaborated with team members to improve service efficiency.
  • Prepared and served coffee, espresso drinks, blended coffees, and teas.
  • Performed administrative tasks such as payroll processing and employee scheduling.

• Jun 2023 - Aug 2023 Restaurants, Cafes, Supermarkets

  • Delivery
  • Delivered food orders from local restaurants and cafes to customers promptly.
  • Utilized GPS technology to navigate efficiently for timely deliveries.
  • Communicated with restaurant staff to confirm order details and delivery instructions.
  • Ensured quality and safety standards during transport of food items.
  • Delivered packages in accordance with company standards within designated timelines.
  • Created optimized delivery routes based on destinations and schedules.
  • Notified dispatch personnel regarding delays or route changes due to traffic or weather.

• 2022 - 2023 Restaurant - Buffet

  • Waitress
  • Delivered exceptional customer service to elevate dining experiences.
  • Cultivated relationships with regular patrons through engaging conversations.
  • Maintained a pristine work station by restocking supplies and cleaning surfaces.
  • Prepared dining areas for large parties by rolling silverware and setting up food stations.
  • Cleared dirty dishes and glasses from tables to prepare for subsequent diners.
  • Gathered guest feedback on meals served to address concerns and enhance service quality.

Driver's License

• Categoria: AM, A1, A2, B, B1