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markdown Address: Chisinau, Moldova (Home)

WORK EXPERIENCE

FREELANCE – CHISINAU, MOLDOVA
PROPERTY MANAGER / AIRBNB HOST – 09/2024 – CURRENT

• Managed all aspects of a short-term rental property listed on Airbnb, including guest communication, booking coordination, and issue resolution
• Optimized listing content (photos, descriptions, pricing) to increase visibility and maximize occupancy
• Delivered consistent, high-quality guest experiences, maintaining an average rating 5 and receiving positive reviews
• Developed strong skills in customer service, problem-solving, organization, and adaptability in a fast-paced, guest-focused environment

AMAZON DEVELOPMENT CENTER (ROMANIA) S.R.L. – IASI, ROMANIA
VENDOR CONSULTANT – 07/2021 – 07/2024

• Vendor Relationship Management: Championed vendors' needs at Amazon by managing vendor relationships, ensuring their requirements were met and their business interests were represented.
• Data Analysis & Action Planning: Conducted deep dive analyses on vendor-related issues and developed data-driven recommendations and action plans to optimize vendor experience and performance.
• Operational Efficiency Improvement: Collaborated with internal teams and vendors to improve operational aspects of the business, enhancing supply chain efficiency and consumer experience.
• Performance Monitoring & Metrics Improvement: Proactively reviewed business metrics, identified areas for improvement, and executed actions to enhance these metrics.
• Stakeholder Collaboration: Worked closely with Retail and Vendor Services teams to achieve business goals, leveraging partnerships to drive success.
• Program & Feature Launch Support: Supported the launches of new programs, categories, and features, contributing to overall business expansion.
• Business Reviews & Action Plans: Conducted regular business reviews with vendors, highlighting performance metrics and building actionable plans to drive improvement.

TRIBE PAYMENTS
DIGITAL WALLET PROJECT MANAGER/ IMPLEMENTATION MANAGER – 10/2017 – 02/2021

• Act as a liaison between the client’s business organization and software delivery teams, determine the clients needs and make sure to reveal these in a proper way to IT team.
• Technical writing background (for new required developments and bugs report). QA manual testing (regression testing, smoke testing); API testing via WampServer, Postman.
• Writing products documentation for clients in a very comprehensive way in order to facilitate user experience.
• Provide operational support to clients once the product has been launched (training sessions and daily operational support).
• Participate in the design and recommendation of new business system, working with UI/UX people and prototyping.
• Closely cooperate with Sales team, assist and helping during the demo calls for potential clients.
• Analyzing current client business processes and suggest improvements for efficiency and effectiveness of business operations.
  for 1.7 years acted as dedicated person for KoalaPays client (fka as UPayCard) with additional responsibilities to:
  • Provide e-wallets operational support for the company's departments (Customer Support, Finance) to support pre-sales and post-sales processes.
  • Setup the account programs, account groups and fee groups and assure the system works properly and e-wallets are correctly charged.
  • Assign merchants (KoalaPays customers) to proper account programs and card programs.
  • Monitor card authorizations/settlements/declines in GPS system (Global Processing Services).
  • Provide KoalaPays management with sales performances metrics by collecting, analyzing and summarizing data through the in-house software.

CHRISTIAN-TOUR – GREECE
TOUR GUIDE – 05/2017 – 08/2017

• Leading groups of tourists through places with historical, cultural and regional importance (walking tours and cruises).
• Promoting and selling optional excursions.
• Providing tourist assistance during the holiday.

ICS ”PERFECT INTERNATIONAL” SRL
TRAVEL AGENT – 07/2016 – 05/2017

• Plan and sell accommodations, transportations, insurance, and other travel services for individuals and legal entities.
• Cooperate with clients to determine their needs and advice them appropriate destination, travel dates, costs, and accommodation.
• Book transportation, making hotel reservations and collect payments.
• Deal with occurring travel problems, complaints, and refunds.
• Manage relationships with other travel agencies and vendors.

S.A. MOLDTELECOM
BACK OFFICE SPECIALIST – 10/2011 – 07/2016

• Monitoring the back office processes: checking different types of applications from customers, correcting, processing them and ensuring that everything is working in its perfect manner.
• Supporting front office staff in handling and documenting customers accounts.
• Verifying the correctness of the signed contracts between the client and the company, correcting the errors​.
• Correct discrepancies in customer account balances​.

S.A. MOLDTELECOM
CUSTOMER SUPPORT SPECIALIST – 09/2009 – 10/2011

• Managing incoming calls and customer service inquiries.
• Identifying and assessing customers' needs to achieve satisfaction.
• Generating sales leads that develop into new customers​.

EDUCATION AND TRAINING

2006 – 2009 Chisinau
LICENTIATE IN ECONOMIC SCIENCES
Academy of Economic Studies of Moldova
Field of education: Economic sciences​
Field of training: Business and Administration
Programme: Business and Administration​

08/2016 – 10/2016 Chisinau
CERTIFICATE OF ACCREDITATION IN TOURISM
ASEM, Higher School of Tourism and Hotel Services
National classification Module "B": Tourism and travel services management

LANGUAGE SKILLS

Mother tongue(s): ROMANIAN
Other language(s):

• ENGLISH: B2
• FRENCH: A1
• RUSSIAN: C1

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user

SKILLS

• Microsoft Office
• Microsoft Word
• Microsoft Excel
• Microsoft Powerpoint
• Outlook
• JIRA ticketing system
• Digital Wallets
• Risk monitor
• Docs Redmine Ticketing system
• Postman
• KYC and AML Tools
• Google Drive
• WampServer
• Google

COMMUNICATION AND INTERPERSONAL SKILLS

• Good communication skills gained through experience as customer support specialist, travel agent, and tour guide.
• Teamwork, ability to cooperate with colleagues and stakeholders in order to achieve the expected result.
• Responsibility