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Education

Theoretical High School "Mihai Eminescu"
USM: Specialization in Translation and Interpretation "English Language-French Language"

Customer-oriented, with experience in direct interaction, adaptability in communication, and solid collaboration skills.

Professional experience

Receptionist/ Secretary

Chişinău Republic of Moldova, Bologna - Italy

• Providing a professional welcome and complete information for guests.
• Optimizing reservations to maintain a high occupancy rate.
• Quickly resolving requests and increasing customer satisfaction.
• Managing invoices, payments, and financial documentation. (Handling phone calls, emails, and correspondence professionally.)
• Using systems (BOOKING, MAXIROOM) for data administration.
• Organizing the management's agenda and meetings.

Hostess

B&B Hotel Bologna, Italy

• Greeting and registering guests, ensuring a professional welcome.
• Presenting and promoting products and services, contributing to sales growth.
• Providing relevant information to customers and visitors.
• Stimulating sales through personalized recommendations and active interaction.

Technical Support for ELD / Customer Support

Chişinău

• Provided technical support to users of ELD devices, IFTA, logbook diagnosing and resolving issues related to connectivity, functionality, and software updates.
• Guided users through ELD device installation and initial vehicle setup.
• Assisted with updating trailer/shipping documents in ELD software.
• Trained drivers on inserting, editing, and correcting ELD logs.
• Performed ELD log inspections and compliance checks.
• Activated and prepared users for DOT Inspection Mode during roadside checks.

Personal data

Chişinău

Skills

• Available and fully prepared to work night shifts.
• Microsoft Office (Word, Excel, PowerPoint)
• Google Workspace (Docs, Sheets, Drive)
• Social Media Management
• Al Tools
• Canva - creating marketing and promotional materials

Foreign languages

• Romanian
• English
• Russian
• French

Qualities

• Quick problem-solving
• Multitasking ability

Language levels:

• Romanian (5/5)
• English (4/5)
• Russian (3/5)