Curriculum Vitae

Personal Details

• Address: Chisinau, Republic of Moldova

Personal Profile

Results-driven and detail-oriented professional with experience in CRM management, sales operations, and customer engagement across international retail and corporate environments. Proven ability to manage customer databases, optimize CRM workflows, and support sales performance through accurate reporting and data-driven insights. Strong background in customer relations, team coordination, and premium brand environments. Recognized for reliability, adaptability, and a proactive approach to continuous professional development.

Education

• IPLT. Mihai Eminescu or. Drochia, Republic of Moldova (2010-2014)
• IPLT. Stefan Cel Mare or. Drochia, Republic of Moldova (2014-2020)
• Blakestown Community School, Blakestown Dublin 15 (September 2020 – 2022)
• University TuDublin Blanchardstown, Accounting and Finances (2022-2023)

Reference

CRM Manager – Sales Industry

• SwiftSales, Chisinau, Republic of Moldova (2024-2025)
  • Managed and optimized CRM system to support sales performance and customer retention
  • Maintained and analyzed customer databases to improve lead tracking, segmentation, and follow-up process
  • Developed and implemented CRM workflows, automations, and reporting dashboards
  • Collaborated with sales team to improve pipeline visibility and conversion rates
  • Ensured data accuracy and consistent CRM usage across the organization

Retail Supervisor / Sales Associate

• Jack&Jones, Zara, Benefit Cosmetics, Chanel
  • Delivered high-level customer service in premium retail environments
  • Supervised staff, supported team performance, and assisted with daily operations
  • Developed strong product knowledge, particularly in cosmetics and luxury brands
  • Awarded Best Worker at Chanel, Dublin, Ireland