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ABOUT ME

I pride myself on being a hardworking, dedicated, and responsible individual. I approach every task with a strong sense of commitment and a drive to achieve the best possible results. Whether working in a professional setting or pursuing personal goals, I always strive to maintain high standards and deliver on my promises. Outside of work, I have a passion for football, which keeps me active and fuels my competitive spirit. I also love to travel and explore new places, immersing myself in different cultures and experiences as a tourist. Overall, I am someone who values responsibility, enjoys challenges, and is always looking to grow both personally and professionally.

Date of birth: 19/10/1999
Nationality: Bangladeshi
Gender: Male

WORK EXPERIENCE

02/08/2022 – CURRENT
Sirajganj Sadar, Bangladesh
Manager Kutum Bari Cottage

1. Operational Management

   • Oversee all operational departments, including front desk, housekeeping, food and beverage, and maintenance.
   • Ensure efficient operation of all hotel services and facilities.
   • Implement standard operating procedures (SOPs) and monitor compliance.

2. Guest Relations

   • Maintain high standards of customer service and guest satisfaction.
   • Handle guest complaints, inquiries, and special requests promptly.
   • Build relationships with frequent guests and VIPs to foster loyalty.

3. Staff Management

   • Hire, train, and manage hotel staff across departments.
   • Conduct regular performance reviews and provide coaching or training as needed.
   • Foster a positive work environment to promote staff morale and retention.

4. Financial Management

   • Prepare and manage the hotel’s budget and financial forecasts.
   • Monitor revenue and expenses, aiming to maximize profitability.
   • Develop strategies to increase occupancy and optimize room rates.

5. Sales and Marketing

   • Develop marketing strategies to attract new guests and retain existing ones.
   • Collaborate with the marketing team for promotions, advertising, and brand positioning.
   • Build partnerships with local businesses, travel agents, and online booking platforms.

6. Facility Management

   • Ensure the hotel is well-maintained and complies with safety and health regulations.
   • Coordinate with the maintenance team for repairs and upkeep of facilities.
   • Oversee renovation or upgrade projects as necessary.

7. Compliance and Safety

   • Enforce health, safety, and security standards across the hotel.
   • Ensure compliance with legal and regulatory requirements.
   • Conduct regular safety audits and manage emergency response protocols.

8. Inventory and Supply Chain Management

   • Manage inventory for housekeeping, food and beverage, and other departments.
   • Negotiate with vendors to ensure timely delivery and cost-effective purchasing.
   • Monitor stock levels to avoid shortages or excessive inventory.

9. Reporting and Analysis

   • Review and analyze occupancy rates, guest satisfaction scores, and revenue reports.
   • Prepare reports for the hotel owner or management company.
   • Use data insights to make informed decisions for improvement.

EDUCATION AND TRAINING

20/04/2016 – 23/07/2019
Sirajganj Sadar, Bangladesh
Higher Secondary School Certificate
Maulana Bhashani Degree College

01/01/2020 – 03/03/2020
Sirajganj Sadar, Bangladesh
Bangladesh Technical Education Board
Unique Computer Training Center

06/07/2021 – 04/01/2022
Dhaka, Bangladesh
Advance Digital Marketing And Shopify
Webcoder-IT

LANGUAGE SKILLS

Other language(s):
English

• Listening B1
• Spoken production B1
• Reading C1
• Spoken interaction B1
• Writing B1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

DIGITAL SKILLS

Digital Skills: Digital Marketing

• Google Ads
• Google Merchant Center
• Microsoft Office
• Microsoft Word
• Microsoft Excel