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Date of birth: 04/12/2000
Nationality: Moldovan

WORK EXPERIENCE

HOT SOFTWARE – CHISINAU, MOLDOVA
CUSTOMER SUPPORT MANAGER – 09/2024 – 02/2025

• Managed end-to-end customer interactions, ensuring timely and effective responses to inquiries, requests, and complaints across multiple communication channels (email, chat).
• Maintained a customer satisfaction rate above 90% by delivering personalized solutions and proactively resolving issues.
• Collaborated with product and technical teams to escalate complex cases and implement service improvements based on user feedback.
• Analyzed customer support metrics (response time, resolution rate, CSAT) to identify process gaps and propose optimization strategies.
• Contributed to the development of knowledge base and FAQ materials, reducing repetitive inquiries and improving self-service capabilities.

US SOFTWARE SOLUTIONS – CHISINAU, MOLDOVA
VENDOR MANAGEMENT & SOURCING SPECIALIST – 10/2023 – 08/2024

• Supported end-to-end vendor management processes, including documentation review, contract verification, and supplier data maintenance.
• Conducted quality checks on incoming documentation, ensuring proper formatting, accuracy, and compliance with internal standards.
• Processed and reconciled employee expense reports with a high degree of accuracy and attention to detail.
• Managed inbound communication — answered inquiries, provided guidance, and routed calls to appropriate departments.
• Organized, classified, and archived both physical and digital records to optimize retrieval and ensure regulatory compliance.
• Prepared analytical reports, spreadsheets, and visual dashboards to support decision-making and strategic sourcing activities.

NEX DISPATCH – CHISINAU, MOLDOVA
FREIGHT TRANSPORT DISPATCHER – 07/2023 – 10/2023

• Coordinated daily freight transportation operations, managing dispatch schedules, routes, and load assignments for multiple drivers and carriers.
• Responded to both emergency and routine transport requests, providing real-time communication and instructions to field units.
• Negotiated contracts and service terms with vendors and logistics partners, ensuring cost efficiency and adherence to delivery timelines.
• Monitored shipment progress, analyzed transit times, and identified opportunities to improve route efficiency and reduce delays.
• Resolved service issues promptly by coordinating with drivers, customers, and third parties to maintain smooth logistics operations.
• Oversaw loading and unloading procedures to ensure safety, minimize downtime, and comply with transportation standards and regulations.
• Maintained detailed records of shipments, schedules, incidents, and delivery performance for internal reporting and process optimization.

IQ MANAGEMENT PRIME – CHISINAU, MOLDOVA
FINANCIAL ANALYST – 10/2022 – 07/2023

• Conducted financial data analysis, prepared performance reports, and developed detailed financial models to support strategic decision-making.
• Analyzed company cash flow, liquidity.
• Reviewed and reconciled financial statements, identifying discrepancies and ensuring compliance with accounting standards.
• Gathered, structured, and visualized key financial indicators using charts, dashboards, and trend analyses for management reporting.
• Collaborated with cross-functional teams to optimize budgeting, forecasting, and cost-control procedures.
• Coordinated the execution and accounting of financial transactions through banking channels and partner services.

NATIONAL ARMY OF MOLDOVA – CHISINAU, MOLDOVA
LOGISTICS AND DISTRIBUTION MANAGER – 01/2021 – 10/2022

• Oversaw end-to-end logistics, warehousing, and distribution operations, ensuring the timely and accurate movement of goods across multiple locations.
• Implemented operational and administrative procedures to improve efficiency, reduce delays, and maintain compliance with industry and safety standards.
• Coordinated inventory control, stock audits, and replenishment planning, maintaining optimal storage levels and minimizing shortages.
• Supervised loading/unloading operations and transportation schedules, achieving on-time delivery performance and smooth supply chain flow.
• Enhanced team productivity through targeted coaching, workflow optimization, and effective delegation of tasks.
• Managed vendor relationships, coordinated with internal departments, and negotiated delivery schedules to meet project and mission requirements.
• Developed and maintained detailed logistics documentation, inventory records, and performance reports using MS Excel and other digital tools.
• Enforced strict safety protocols and conducted regular training, reducing workplace incidents and ensuring compliance with occupational health standards.
• Was responsible for processing and storing confidential and classified docs.

RST GSM SERVICE – CHISINAU, MOLDOVA
WAREHOUSE WORKER – 06/2019 – 01/2020

• Performed daily warehouse operations, including receiving, labeling, storing, and distributing inventory in compliance with company procedures.
• Recorded and maintained accurate stock levels using inventory management software, ensuring real-time visibility and minimal discrepancies.
• Conducted quality inspections of incoming and outgoing goods, identifying defects and coordinating corrective actions.
• Assisted in order preparation, packaging, and dispatching, contributing to efficient and timely shipment processing.
• Supported inventory audits and cycle counts, helping maintain precise stock records and improving warehouse accuracy.
• Followed workplace safety protocols and maintained a clean, organized storage environment.

EDUCATION AND TRAINING

31/05/2019 Chisinau, Moldova
BACHELOR'S DEGREE Vasile Vasilache Lyceum
Field of study: Natural sciences, mathematics and statistics not further defined
Level in EQF: EQF level 5

LANGUAGE SKILLS

Mother tongue(s):
RUSSIAN | ROMANIAN

Other language(s):
ENGLISH

• Listening: B2
• Reading: B2
• Spoken production: B2
• Spoken interaction: B2
• Writing: B2

SKILLS

• Leadership & Management: manage warehouse operations, resource planning and coordination, manage workflow processes, KPI monitoring, coordinate communication within a team.
• Business & Negotiation: Vendor and customer relationship management, contract negotiation and management, budget control and reporting, route correspondence to business departments, budgeting and cash flow analysis.
• Customer Service & Communication: Client consultation and onboarding assistance, provide customer follow-up (Russian, Romanian, English, Ukrainian), presentation and public-speaking management, cross-cultural communication, call handling and real-time request.
• Logistics & Transportation: Loading/unloading supervision and efficiency improvement, freight optimization and cost control, route coordination and transport scheduling, identify hazards in the workplace, inventory management and warehouse documentation, manage warehouse inventory.
• Finance & Data Analysis: Cash flow and liquidity risk management, data analysis and visualization (tables, charts, reports), financial compliance and audit support, prepare financial auditing reports, accounting reconciliation and transaction verification.
• IT & Digital Skills: Office software, audit techniques, data organization, digital archiving, and reporting related to an ERP system, identify software for warehouse management, transportation software.
• Personal Qualities: Rates of growth assessment, critical thinking and problem-solving, resistance and ability to work under pressure, act reliably, fast learner with strong adaptability, stress management.