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Date of birth
05/27/1999

EMPLOYMENT HISTORY

Hotel Receptionist at Radisson, Saint Petersburg
November 2021 — November 2022
Responsible for check-in and check-out processes, act as concierge and receptionist simultaneously, manage the reservation system and perform bookings, cancellations, and reservation amendments.

Baggage Tracing Agent at Pulkovo Airport, Saint Petersburg
November 2022 — November 2023
Reunite passengers with lost, delayed, or damaged baggage by using tracing systems like World Tracer, liaising with airlines and ground handlers, processing claims, and providing regular updates to passengers. Achievements: stress resistance skills, ability to cope with non-standard situations.

Night Supervisor at Domina Pulkovo Hotel and Apartments, Saint Petersburg
December 2023 — December 2024
Managing night shift staff, overseeing daily operations, ensuring health and safety compliance, resolving guest and staff issues, and preparing reports for management.

Night Manager at WONE Hotels, Saint Petersburg
December 2024 — May 2025
Coordination of night shift work, addressing staff and guest issues, managing overnight inventory and deliveries, completing night audit procedures and reports.

Reservation Specialist at Pribaltiyskaya Hotel, Saint Petersburg
May 2025 — Present
Using reservation systems, coordinating with other departments, ensuring accurate record-keeping, and striving to provide excellent customer service to maximize satisfaction and revenue.

EDUCATION

Bachelor, Saint Petersburg State University of Economics, Saint Petersburg
September 2017 — July 2021
Advertising and public relations specialist

COURSES

Digital Marketer, Geekbrains
March 2024 — September 2025