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Business Development Manager, Customer Success Manager

Gender Masculin

address Chișinău

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BUSINESS DEVELOPMENT MANAGER - CUSTOMER SUCCESS MANAGER
Chisinau, Moldova

PROFESSIONAL SUMMARY Energetic and empathetic professional with over 12 years of experience in sales across international markets. Proven track record of relationship-building, high-level client service, and adaptability with CRM and digital tools. Passionate about enhancing customer experiences and delivering thoughtful, solution-oriented communication. Seeking a dynamic support-focused role to continue fostering customer loyalty and satisfaction.

AREAS OF EXPERTISE PROFESSIONAL SKILLS: Customer Support | Sales Strategy | Client Retention | Problem Solving | Empathy & Communication | Zoom/GMeet Interaction
TECHNICAL SKILLS: CRM Tools (Close.io, HubSpot, amoCRM) | Microsoft Office | Email & Cold Calling | Scheduling & Coordination | Remote Collaboration Tools

PROFESSIONAL EXPERIENCE Senior Removal Coordinator, UK Worlwide Transport | Remote
July 2024 – July 2025

  • Guided clients customize the smoothest removal as possible of their personal items from country to country.
  • Coordinated communications, scheduling, and payment processes seamlessly.

Hypnotherapy Program Expert, Joymind Hypnotherapy USA | Remote
Apr 2023 – Jun 2024

  • Guided clients through program selection and enrollment based on personal goals.
  • Coordinated communications, scheduling, and payment processes seamlessly.
  • Delivered empathetic support, ensuring clients remained aligned with therapeutic milestones.

Business Development Manager - IT, Index | Remote
2021 – 2023

  • Generated new business leads through outbound outreach (calls, email, LinkedIn).
  • Assessed client needs and matched them with skilled IT professionals using Close.io CRM.
  • Conducted Zoom meetings to present custom proposals and close deals.

Senior Sales Advisor and Team Leader, TRAVOD | Remote
2013 – 2020

  • Managed 100+ translation clients monthly, driving account retention and satisfaction.
  • Led cold outreach campaigns via email and calls to increase customer base.
  • Delivered sales presentations and maintained long-term client relationships.

EDUCATION Faculty of Foreign Languages (English-Chinese), Moldova State University, Chisinau, Moldova

LANGUAGES English: fluent
Romanian: Native
Russian: medium

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