Feminin
Peste hotare
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Nigeria
C1 English Proficiency
Fully Remote
Professional Summary
Dynamic and reliable Customer Service manager with 2+ years of success in high-pressure, service-based environments. Expert in managing client calls, coordinating service schedules, and resolving issues with speed and empathy. Proven ability to handle 100+ inquiries weekly, reduce service delays, and drive client retention. Passionate about delivering consistent results, improving processes, and contributing to fast-growing international teams like Hop-Sport.
Key Strengths
- Inbound/Outbound Call Management
- Scheduling & Service Coordination
- Multitasking & Ability to work under pressure
- Customer Retention & Relationship Building
- Attentiveness & Organizational skill
- English Fluency (C1)
- CRM Systems (Zendesk, Freshdesk, Salesforce)
- Team collaboration
- Empathy & Active Listening
- Problem Solving Under Pressure
Professional Experience
Customer Support Specialist
De Bon Sunshine — Remote | Jan 2024 – July 2025
- Managed 80–100 weekly client calls for home and appliance services, ensuring accurate scheduling and timely delivery.
- Achieved a 95% satisfaction rating and improved customer follow-up response time by 40%.
- Developed client-friendly service templates, reducing miscommunication by 25%.
- Mentored two junior agents, boosting their resolution speed within 2 months.
Customer Support Agent
OPay Digital Services — Remote | Jul 2022 – Dec 2023
- Resolved daily digital transaction issues, wallet concerns, and KYC questions for 100+ users.
- Played key role in improving customer satisfaction scores from 75% to 90% by implementing faster escalation steps.
- Reduced complaint handling time by 30% with proactive communication strategies.
Education
B.Sc. Mass Communication
Enugu State University of Science and Technology 2022
Certifications
Optimizing Public Relations & PR Management – Alison
Languages
English – C1 (Advanced)
Additional Details
- Fully remote-ready (Laptop, Internet, Headset)
- Quick learner, growth-oriented, and ready to thrive in a global team
Pentru a vedea datele de contact ale candidatului trebuie să vă înregistrați și să achitați pentru "Acces la baza de CV‑uri".
