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Profile

Results-oriented and fast-learning professional with 4+ years of experience in accounting, credit and collections, and accounts receivable. Proven ability to manage high-volume portfolios, resolve complex customer claims, and achieve individual and team targets. Skilled in building strong client relationships, resolving disputes diplomatically, and working effectively in international teams. Adept at multitasking, problem-solving, and thriving under pressure. Seeking a dynamic role with opportunities for long-term growth and advancement.

Education

Bachelor's degree: Economics
Centre Of Excellence In Economy, Chisinau
Specialization: Accounting and Finance
Sep 2014 - Aug 2018

Skills

• SAP
• Oracle
• GetPaid
• Microsoft Office
• Financial Reporting
• Customer Service
• Relationship Building
• Problem-Solving
• Team Collaboration
• Multitasking
• Time Management

Languages

• Romanian
• English
• French
• Russian

Employment

Senior Collections Specialist
Oct 2022 - Present
Hertz, Dublin

• Manage a portfolio of 500+ accounts, including top accounts as French ministries and travel agencies, ensuring timely payments and minimizing bad debt exposure.
• Collaborated with and monitored the EDI team to track invoice availability on public and private portals, including the Chorus public portal in France, Basware, SYbyCegedim, ensuring timely access to accurate invoices across the French market.
• Lead diplomatic negotiations with customers via phone and email, resolving 90%+ of complex claims and disputes within agreed timelines while maintaining positive client relationships.
• Achieve monthly individual and team collection targets consistently.
• Drive efficiency by recommending account suspensions/reactivations and escalating high-risk accounts to sales team.
• Maintain accurate records and provide detailed reports on collection activities.

Key Achievements:

• Significant Overdue Reduction: Reduced overdue accounts in my portfolio from 50% in October 2022 to 20% by December 2023. Notably, 30% of the portfolio was initially 120+ days overdue.
• Record Portfolio Performance: Maintained the +120 receivable at a historic low of less than 1% during December 2023 - December 2024.
• Consistently exceeded targets: Advanced from Junior Collector to Executive Collector in less than 3 years due to top-tier performance and reliability.

Credit and Collection Specialist
Apr 2022 - Jul 2022
Yahoo! Inc, Dublin

• Achieved monthly cash targets by effectively managing customer accounts.
• Coordinated with internal departments to resolve customer queries promptly.
• Utilized Oracle and GetPaid to track and manage receivables.
• Implemented efficient communication strategies including personalized calls and tailored email reminders, resulting in accelerated payment cycles and improved cash flow management.

Accounts Receivable
Infosys, Dublin
Mar 2021 - Apr 2022

• Released orders for processing and posted EDI invoices accurately.
• Followed up with past-due customers to ensure payments within stated terms.
• Researched and resolved customer deductions in compliance with company policies.
• Liaised with the AP team and communicated with customers via email and phone.
• Processed sundry invoices, credit/debit notes, and account clearings in SAP.

Accountant Assistant
Veo Worldwide Services, Moldova
Aug 2018 - Dec 2019

• Recorded sales and purchase invoices and monitored turnover for 30+ stores.
• Generated payment forecasts for 180+ stores and ensured timely supplier payments.
• Collaborated with logistics and supplier management teams to meet deadlines.
• Handled inbound calls from suppliers and resolved queries efficiently.
• Utilized SAP for financial data management and reporting.