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WORK EXPERIENCE  CALL CENTER SALES CONSULTANT – 20/06/2024 – 30/04/2025

• Conducted outbound sales calls to promote products and services to potential and existing customers
• Identified customer needs and recommended appropriate product or service solutions
• Clearly and persuasively explained product features, pricing, and benefits
• Maintained accurate records of customer interactions, leads, and sales using CRM tools
• Collaborated with team members and supervisors to optimize sales strategies and meet performance goals
• Assisted new team members in understanding sales processes, call structure, and provided guidance for improving their performance

 COMPLEX INDUSTRIAL COMERCIAL CODRU WAITER – 23/07/2023 – 29/06/2024

• Prepared and set up tables according to event layout and service standards
• Maintained cleanliness and order on tables during the event and ensured quick clean-up after the event ended
• Served food and beverages to guests in a polite and timely manner when required
• Assisted in welcoming guests and ensuring their comfort throughout the event
• Responded promptly to guest needs and special requests to enhance overall experience
• Collaborated with other staff to ensure smooth service flow during weddings and large events
• Adhered to hygiene, safety, and food handling regulations at all times

EDUCATION AND TRAINING 01/09/2023 – CURRENT GAME DESIGNING Technical University of Moldova

LANGUAGE SKILLS Mother tongue(s): ROMANIAN Other language(s): UNDERSTANDING SPEAKING WRITING Listening Reading Spoken production Spoken interaction GREEK C2 B2 B2 B2 A2 ENGLISH C2 C2 C1 C1 C1 RUSSIAN C2 B2 B2 B2 C1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

SKILLS Sales & Customer Service

• Client Interaction, Conflict Resolution, Patience, Empathy, Customer Retention
• Objection Handling, Negotiation, Closing Techniques

Tools & Software

• CRM, Microsoft Office Suite
• Blender, Canva
• Cold Calling, Needs-Based Selling