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Curriculum Vitae

Personal Information

• Marital Status: Married

Education

• Secondary School of General Education No. 5 "Alexandru Donici"
  • General Studies
  • 1999 – 2008
• Republican High School with a Real Profile
  • High School Diploma
  • 2008 – 2011
• Nicolae Testemițanu University of Medicine and Pharmacy
  • General Medicine Faculty / University Studies (2 years, not completed)
  • 2011 – 2013
• Moldova State University
  • Faculty of Law / University Studies (1 year, not completed)
  • 2013 – 2014

Professional Experience

• SEO Specialist (Search Engine Optimization)
  • 2014 – 2016
  • Search engine optimization for various online projects.
  • Monitoring and improving website performance in search engines.
  • Creating and implementing technical and content-based SEO strategies.
  • Promoting online projects on social media platforms such as Facebook, X.com (formerly Twitter), and others.
• Transfer Guide / Transfer Assistant
  • Calypso Tour, Antalya, Turkey
  • May 2017 – November 2017
  • Organizing and coordinating tourist transfers between airports and hotels.
  • Providing information about tourist destinations and local attractions.
  • Personalized assistance to tourists upon arrival and departure, including baggage handling.
• Hotel Guide
  • Calypso Tour, Antalya, Turkey
  • May 2018 – November 2018
  • Presenting and selling available excursions and regional attractions.
  • Handling tourist requests and resolving potential issues.
  • Ensuring a pleasant and personalized customer experience.
• Freelancer – Video & Audio Engineer / Video & Sound Editor
  • November 2018 – April 2019
  • Cleaning and processing audio and video tracks for various media projects.
  • Adding and synchronizing dubbed audio over original tracks.
  • Creating and finalizing movies and TV series dubbed in Russian.
  • Using professional software for editing and mixing sound and video (e.g., Adobe Audition, Premiere Pro, Pro Tools).
• Tour Guide
  • Panda Tur S.R.L.
  • June 2019 – March 2020
  • Providing transfers for tourists to locations included in travel packages.
  • Accompanying tourists on excursions and offering destination insights.
  • Managing logistics and ensuring tourist comfort throughout trips.
  • Effective communication and resolving tourist requests during transfers and excursions.
• Installation Assistant for Refrigeration Systems
  • MGM S.R.L.
  • August 2020 – March 2021
  • Assisting technical teams in installing and assembling large refrigeration systems in stores like Linella, Kaufland, and other commercial spaces.
  • Preparing necessary equipment and materials for installations.
  • Supporting the assembly and mounting of refrigeration system components.
  • Following safety regulations and collaborating efficiently with the technical team.
• Sales Agent
  • First Line S.R.L.
  • March 2021 – June 2021
  • Promoting and selling company products/services to clients.
  • Identifying customer needs and offering tailored solutions.
  • Maintaining relationships with existing clients and acquiring new ones.
  • Meeting sales targets set by the company.
• Call Center Sales Agent
  • United Team S.R.L.
  • June 2021 – May 2023
  • Contacting customers by phone to promote and sell products/services.
  • Identifying customer needs and preferences to offer personalized solutions.
  • Maintaining an updated database of contacted clients.
  • Achieving sales goals and continuously improving performance.
• Team Leader
  • United Team S.R.L.
  • May 2023 – July 2024
  • Leading and motivating the sales team to meet performance goals.
  • Supervising and evaluating team activity to ensure quality standards.
  • Organizing training and support sessions for team member development.
  • Communicating effectively with upper management to report results and propose process improvements.
• Team Leader Manager
  • United Team S.R.L.
  • July 2024 – May 2025
  • Supervising and coordinating the activities of Team Leaders to ensure team performance.
  • Setting strategic objectives and monitoring their achievement at the team level.
  • Conducting coaching and mentoring sessions for Team Leaders.
  • Analyzing performance reports and identifying process improvement solutions.
  • Collaborating directly with upper management to implement organizational strategies.

General Office Skills

• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Proficient in Google Workspace tools (Gmail, Google Docs, Sheets, Slides).
• Data entry, processing, and verification.
• CRM software usage for customer relationship management.
• Professional writing of documents and emails.
• Scheduling and efficient time management.

Languages

• Romanian – Native
• Russian – Advanced
• English – Advanced

Personal Skills

Communication and Interpersonal Skills:

• Excellent verbal and written communication.
• Active listening and understanding others' needs.
• Diplomacy and empathy in professional relationships.

Teamwork and Collaboration:

• Effective collaboration in diverse teams.
• Supporting colleagues and sharing knowledge.
• Initiative in joint projects.

Problem Solving and Critical Thinking:

• Quick situation analysis and decision-making.
• Ability to find creative solutions under pressure.
• Logical and objective judgment.

Time Management and Organization:

• Efficient task prioritization.
• Meeting deadlines.
• Working well under stress and pressure.

Adaptability and Flexibility:

• Quick learner.
• Adapting to procedural or environmental changes.
• Open-minded and solution-oriented attitude.

Other Relevant Qualities:

• Strong desire for continuous professional development.
• Attention to details.
• Integrity and professional ethics.
• Perseverance and results-driven.
• Self-reliance in task management.