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Professional Experience

Application Management Support Team Leader - Orange Systems
Chisinau | IT Software | IT / Telecom
Apr 2024 - Present

• Oversee and guide a team responsible for the smooth operation, maintenance, and support of various applications.
• Lead and mentor a team of support specialists, ensuring effective issue resolution and application management.
• Manage application-related incidents and problems, minimizing downtime and service disruption.
• Collaborate with Swiss partners like Sunrise, Cisco, Microsoft, and Orange Systems for application-related issues.
• Oversee the integration and management of applications from various Marketplace platforms.
• Ensure compliance with industry standards and security protocols.

Network Coordinator - Orange Systems
Chisinau | IT Hardware | IT / Telecom
Sep 2023 - Apr 2024

• Monitor, maintain, and troubleshoot network infrastructure.
• Manage planning and execution of network installations, upgrades, and maintenance projects.
• Coordinate with external vendors and suppliers for hardware, software, and services procurement.
• Ensure compliance with industry standards and security protocols.

Business Class Customer Service Representative - ITN
Chisinau | Tourism / Hotel staff | Tourism
Dec 2022 - Sep 2023

• Provide top-tier support to premium travelers.
• Assist passengers with reservations, flight changes, and special requests.
• Stay updated with airline policies and fare rules.

Accounting Specialist - DataPro
Chisinau | Finance / Accounting | Tourism
Sep 2022 - Dec 2022

• Manage and oversee financial transactions for the CEO.
• Prepare and deliver detailed monthly financial reports.
• Communicate with banks and approve necessary financial information.

Dispatcher OSI/Administration - Chisinau International Airport
Chisinau | Other | Naval / Aeronautical
Sep 2021 - Sep 2022

• Coordinate operations and handle administrative tasks.
• Manage OSI messages related to passenger services and operational updates.
• Ensure smooth information exchange between airlines and ground staff.

Senior Accounting Receivable Analyst - IHS Markit
Bucharest | Finance / Accounting | Financial / Banking
Oct 2020 - Sep 2021

• Manage financial transactions and oversee credit and debt collection.
• Engage with clients to address financial matters and clarify outstanding debts.

Sr. Project Analyst and Service Administrator RU/KZ/UK - Honeywell
Bucharest | Engineering | Services
Dec 2018 - Nov 2020

• Manage procurement, logistics, and coordination of materials for large-scale construction projects.
• Ensure seamless order processing and effective communication between teams.

Quality Analyst - Electronic Arts
Bucharest | IT Software | IT / Telecom
Jan 2018 - Dec 2018

• Monitor support processes and train new team members.
• Conduct performance evaluations and assist in team assessments.

Technical Support Agent - Electronic Arts
Bucharest | IT Software | IT / Telecom
Jun 2017 - Jan 2018

• Provide expert assistance to users, ensuring a seamless gaming experience.
• Troubleshoot technical issues and manage purchases.

Education

Bachelor's Degree - Universitatea "Bucuresti"
Foreign Languages | Bucharest
2014 - 2017

Scoala de Muzica "Alexei Starcea"
Muzica
2001 - 2012

Certifications

• Black Belt CX Customer Success Manager Certification (Jan 2025)
• Black Belt PXP Growth - Cisco (Jan 2025)
• Managers Academy (Jun 2024)

Skills

• General Skills: SmartQ, Omega, Origin, Teamwork, Communicative skills, Problem solving, Microsoft Office, Salesforce, SAP
• Foreign Languages: English (Advanced), Russian (Advanced), German (Beginner), Greek (Beginner)

Volunteering

• Participated in the "Love" program during the Christmas holidays, focusing on supporting local communities and creating memorable experiences for customers .