Fișier CV
NN
Team Leader, Manager, Coordinator, Project Manager

Gender Feminin

address Chișinău

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Professional Experience

Application Management Support Team Leader - Orange Systems
Chisinau | IT Software | IT / Telecom
Apr 2024 - Present

  • Oversee and guide a team responsible for the smooth operation, maintenance, and support of various applications.
  • Lead and mentor a team of support specialists, ensuring effective issue resolution and application management.
  • Manage application-related incidents and problems, minimizing downtime and service disruption.
  • Collaborate with Swiss partners like Sunrise, Cisco, Microsoft, and Orange Systems for application-related issues.
  • Oversee the integration and management of applications from various Marketplace platforms.
  • Ensure compliance with industry standards and security protocols.

Network Coordinator - Orange Systems
Chisinau | IT Hardware | IT / Telecom
Sep 2023 - Apr 2024

  • Monitor, maintain, and troubleshoot network infrastructure.
  • Manage planning and execution of network installations, upgrades, and maintenance projects.
  • Coordinate with external vendors and suppliers for hardware, software, and services procurement.
  • Ensure compliance with industry standards and security protocols.

Business Class Customer Service Representative - ITN
Chisinau | Tourism / Hotel staff | Tourism
Dec 2022 - Sep 2023

  • Provide top-tier support to premium travelers.
  • Assist passengers with reservations, flight changes, and special requests.
  • Stay updated with airline policies and fare rules.

Accounting Specialist - DataPro
Chisinau | Finance / Accounting | Tourism
Sep 2022 - Dec 2022

  • Manage and oversee financial transactions for the CEO.
  • Prepare and deliver detailed monthly financial reports.
  • Communicate with banks and approve necessary financial information.

Dispatcher OSI/Administration - Chisinau International Airport
Chisinau | Other | Naval / Aeronautical
Sep 2021 - Sep 2022

  • Coordinate operations and handle administrative tasks.
  • Manage OSI messages related to passenger services and operational updates.
  • Ensure smooth information exchange between airlines and ground staff.

Senior Accounting Receivable Analyst - IHS Markit
Bucharest | Finance / Accounting | Financial / Banking
Oct 2020 - Sep 2021

  • Manage financial transactions and oversee credit and debt collection.
  • Engage with clients to address financial matters and clarify outstanding debts.

Sr. Project Analyst and Service Administrator RU/KZ/UK - Honeywell
Bucharest | Engineering | Services
Dec 2018 - Nov 2020

  • Manage procurement, logistics, and coordination of materials for large-scale construction projects.
  • Ensure seamless order processing and effective communication between teams.

Quality Analyst - Electronic Arts
Bucharest | IT Software | IT / Telecom
Jan 2018 - Dec 2018

  • Monitor support processes and train new team members.
  • Conduct performance evaluations and assist in team assessments.

Technical Support Agent - Electronic Arts
Bucharest | IT Software | IT / Telecom
Jun 2017 - Jan 2018

  • Provide expert assistance to users, ensuring a seamless gaming experience.
  • Troubleshoot technical issues and manage purchases.

Education

Bachelor's Degree - Universitatea "Bucuresti"
Foreign Languages | Bucharest
2014 - 2017

Scoala de Muzica "Alexei Starcea"
Muzica
2001 - 2012

Certifications

  • Black Belt CX Customer Success Manager Certification (Jan 2025)
  • Black Belt PXP Growth - Cisco (Jan 2025)
  • Managers Academy (Jun 2024)

Skills

  • General Skills: SmartQ, Omega, Origin, Teamwork, Communicative skills, Problem solving, Microsoft Office, Salesforce, SAP
  • Foreign Languages: English (Advanced), Russian (Advanced), German (Beginner), Greek (Beginner)

Volunteering

  • Participated in the "Love" program during the Christmas holidays, focusing on supporting local communities and creating memorable experiences for customers .

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