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PRODUCT SKILLS

• Product Strategy
• Roadmap Planning
• Prioritization
• Customer Development
• Requirements Gathering
• Documentation
• Agile/Scrum Methodologies
• Data Analytics & A/B Testing

EDUCATION

• Bachelor's in ICT
• English C2

DOMAIN EXPERTISE

• B2B SaaS Products
• Healthcare Technology
• Transportation/Logistics
• FinTech/Blockchain
• Regulated Industries

SUMMARY
Product & Operations Leader with 20+ years of experience in IT and B2B SaaS across regulated industries, including transportation, healthcare, and fintech.
Led product strategy, delivery, and cross-functional teams for a US trucking group, building FMCSA-compliant ELD systems, AI-powered fleet navigation apps, and multi-module ERP platforms across multiple subsidiaries.
Excels at translating complex business workflows, gathered through deep user research into scalable, intuitive software. Approach blends product discovery, agile execution, and operational rigor to ensure predictable delivery, compliance, and real user adoption.
Core expertise: product strategy, compliance-driven design (FMCSA, HIPAA), ERP & fleet IoT systems, mobile/web SaaS, and building product-led processes from 0 to 1.

CORE OPERATIONAL SKILLS

• Align engineering, compliance, sales, and executive teams to reach consensus and drive initiatives forward
• Balance user needs, business goals, and technical constraints when shaping roadmaps
• Build end-to-end product workflows from discovery and prioritization to delivery, feedback, and iteration
• Define and track operational metrics and KPIs, including feature adoption, compliance health, and ROI
• Translate FMCSA, HIPAA, GDPR, and other regulations into actionable product requirements
• Collect and prioritize feedback through user interviews, support triage, and in-product signals
• Own and manage the product tool stack: Jira, Notion, Figma, Miro, ClickUp, Google Analytics
• Run Agile at scale and coordinate asynchronous workflows across US and EU time zones
• Create SOPs and automate workflows to turn tribal knowledge into repeatable, documented processes

CLIENTS

• Puma
• The World Bank
• BBC
• Chrysler
• Mitsubishi
• Werba Chem
• Uni Micro

EXPERIENCE

Route One Group (USA): Head of IT/Product lead
SEP 2021 - JAN 2025

• Designed and implemented the operational backbone for a regulated B2B SaaS product, defining intake workflows for user feedback, compliance exceptions, and safety-critical bug reporting
• Built a standardized research process: conducted 50+ contextual interviews with drivers, dispatchers, and safety managers → translated insights into a prioritized feature backlog and compliance guardrails
• Created SOPs for in-cab usability validation, including 2,000 km of on-road testing, reduced cognitive load and ensured FMCSA compliance without compromising UX
• Led cross-functional alignment: ran weekly syncs between product, engineering, legal, and operations to maintain roadmap integrity under regulatory constraints
• Impact: 95% user satisfaction, 40% fewer compliance violations, $20M product valuation

Route One GO: AI-Powered Truck Navigation App

• Set operational requirements for AI routing transparency and worked with ML team to create explainable logic and user-facing alerts (bridge height, hazmat, weight limits)
• Designed feedback loops from community features (driver reviews, incident reports), fed directly into roadmap and algorithm training
• Built a lightweight feature validation framework: rapid prototypes, driver testing, engineering handoff, metric tracking
• Impact: Improved user trust and accelerated feature adoption while maintaining safety compliance

Route One ERP: Internal B2B SaaS (HR, Finance, Marketing)

• Led end-to-end process mapping across 5 departments → transformed fragmented workflows into unified requirements for ERP build
• Defined change management protocols and trained department leads on new workflows
• Impact: Enabled centralized operations across a 400 FTE holding, increasing process efficiency, scalability, and cross-department alignment

4-year summary:
Over less than four years, developed two external B2B SaaS startups and a full internal ERP system, while executing a corporate rebranding for the holding. Launched more than five web platforms, including e-commerce sites, and integrated external products with over 10 partners, including Highway, Project44, Truckstop, and Macropoint. All products are stable, widely adopted, and have received consistently positive feedback from both customers and internal users.