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London RM10 7XD
Transitioning from hospitality due to long-term interest in technology and proven ability to troubleshoot devices, gained through volunteering and formal IT training.

SKILLS

• Computer hardware installation, setup, and basic maintenance
• Network connectivity troubleshooting (Wi-Fi, Ethernet, DNS, router resets)
• Basic Linux (Ubuntu/Debian/Zorin OS): terminal commands, package installation, updates, system maintenance
• Basic cybersecurity awareness and safe network practices
• Strong attention to detail and time management
• Software configuration and troubleshooting (Windows, drivers, applications)
• System and device flashing (PCs, laptops, mobile devices)
• Mobile privacy tinkering: Android flashing, custom ROM installation, de-googling, OEM unlocking, and bypassing restrictions (training purposes)
• Familiar with Azure fundamentals (AZ-900): user/password management, identity basics, cloud concepts, resource groups, storage accounts, and virtual machines

EXPERIENCE

DIGITAL SUPPORT VOLUNTEER
Age UK
London
September 2023 - March 2024

• Assisting and educating elderly individuals in using various devices such as phones, notebooks, laptops, and tablets, etc...
• Setting up basic online accounts, guiding individuals through password recovery, and providing technical support.
• Helping elderly people get familiar with navigating government websites and help to access relevant information.
• Teaching basic online search tactics to enhance information retrieval.
• Provided follow-up support after resolving issues as needed.

IT TRAINEE (FAST TRACK PROGRAMME)
Cerco IT Training Centre
Crewe
October 2023 - October 2023

• Completed intensive hands-on training covering PC hardware, component identification, and system assembly.
• Performed Windows installation, imaging, driver configuration, and device troubleshooting.
• Practised diagnosing common first-line issues: boot failures, performance problems, basic network connectivity.
• Followed structured IT support workflows similar to a service desk/ticketing environment.

PDR CHEF (PART-TIME)
Royal Thames Yacht Club
London
July 2019 - Present

CHEF DE PARTIE
The Ivy Original
London
January 2017 - June 2019

COMMIS CHEF/DEMI CHEF
Aubaine French Restaurant
London
March 2015 - December 2016

COMMIS CHEF
Sunshine Hotel
Ialyssos
April 2014 - October 2014

KITCHEN TRAINEE
La Familia Restaurant
Moskow
October 2013 - February 2014

EDUCATION

INFORMATION AND COMMUNICATION TECHNOLOGIES
London IT Training
May 2023

DIPLOMA OF HIGHER EDUCATION (DIPHE) IN TRANSPORT AND INNOVATIONS
The College of Transports
Jun 2012

CERTIFICATIONS

• Comptia A+
• AZ-900

JOB TARGET
Cerco Fast Track Programme (ITOL Certified)
(Practical IT support training programme)
Entry-level IT Support Technician or 1st Line Support role. Looking to bring CompTIA A+ skills into a hands-on support environment and grow into cloud services (Azure) over time.

TECHNICAL PROJECTS

• Built and reinstalled Windows on multiple laptops for family/friends
• Diagnosed network issues (Wi-Fi drops, router resets, etc)
• Upgraded RAM/SSD on personal laptops
• Set up devices for elderly people at Age UK
• Configured basic Azure resources while studying AZ-900 (storage, identity, VMs)
• Daily Ubuntu user - managing updates, installing packages, performing basic troubleshooting, using terminal for system tasks.
• Flashed Android devices for privacy training (custom ROMs, de-googling (graphene OS), bootloader unlock).