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PROFESSIONAL SUMMARY

I have over four years of experience working in business and technical environments, helping teams understand their processes, solve problems, and improve how they work. At Accenture @Meta, I supported advertising products by analyzing issues, testing features, and keeping communication clear between business and tech teams. At PwC, I focused on mapping workflows, identifying automation opportunities, and collaborating with tier-two teams by providing them with client-validated processes to develop technical solutions.

KEY COMPETENCIES

• Business analysis and process improvement
• Requirements gathering and documentation
• Workflow optimization and process mapping
• Stakeholder engagement and facilitation
• Solution analysis and recommendations
• Technical communication and collaboration
• Cross-functional team coordination
• Technical documentation and reporting
• Quality assurance support and validation
• Client-facing technical consultation
• Foundational SQL, JavaScript, Python
• API testing concepts (Postman operations)
• Process documentation and BPMN knowledge
• Manual testing and bug reporting
• AI-assisted analysis tools (Claude, ChatGPT)
• Requirements documentation and mapping
• Familiarity with project management tools (JIRA, Asana)
• Basic BPMN notation understanding

EXPERIENCE

BUSINESS ANALYST, 08/2023 - 11/2025
PwC, Dublin, Ireland

• Conducted comprehensive analysis of manual business processes for Irish government and pharmaceutical clients, identifying inefficiencies and automation opportunities.
• Documented end-to-end workflows for the Irish government client, the Department of Land Registry, for potential transitioning to a cloud-based document management system.
• Analyzed the pharmaceutical client's invoice processing workflow, mapping the current state from email receipt to the cloud platform upload solution.
• Presented process automation recommendations from the second-tier team, resulting in streamlined operations.
• Facilitated stakeholder workshops to gather requirements and validate proposed solutions.
• Created process documentation aligned with client objectives, and provided it for the second-tier team solution to be proposed.
• Collaborated with technical teams to ensure feasibility of recommended solutions.
• Maintained ongoing client relationships through regular progress updates and requirement validation sessions.

ADVERTISING PRODUCT SPECIALIST, 01/2022 - 08/2023
Accenture @Meta, Dublin, Ireland

• Acted as primary liaison between business stakeholders and development teams for Meta's advertising platform products.
• Conducted in-depth investigations of product issues, distinguishing user confusion from technical bugs.
• Collaborated with global development teams to facilitate feature testing and enhance processes across time zones.
• Updated product process documentation to accurately reflect new features and system changes.
• Validated system functionality through manual testing on web and mobile platforms (iOS/Android).
• Documented test results and provided feedback to development teams from a production perspective.
• Provided expert guidance to internal teams and external stakeholders as subject matter expert.
• Participated in strategic workshops with Meta's global advertising leadership team.

EDUCATION

Code Institute, Dublin, Ireland, 07/2021
Diploma: Full Stack Software Development
Accredited by Edinburgh Napier University (SCQF Level 8, 60 credit points)

LANGUAGES

• English (Fluent)
• Romanian (Native)
• Russian (Conversational-ish)

ADDITIONAL QUALIFICATIONS

CURRENTLY STUDYING

• Experience working in teams with different departments and time zones
• Enjoy finding ways to make processes work better and more efficiently
• Focus on understanding what clients actually need and helping them achieve their goals
• Value constructive feedback and eager to grow as a BA professional through mentorship from experienced colleagues
• Leverage AI tools to streamline documentation, research, and analysis tasks.
• BPMN for business analysts
• Agile business analysis (IIBA)
• Claude AI engineering and prompt optimization (Anthropic)

CERTIFICATIONS & LICENSES

• Entry Certificate in Business Analysis - International Institute of Business Analysis.
• Business Analysis Fundamentals (IIBA) - Udemy, 2023.
• Business Analysis (CCBA Exam Guide) - Udemy, 2023.
• QA Manual Testing with Agile, JIRA, and Udemy, 2023.