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Education

(2014 - 2015)
ADMINISTRATIVE SECRETARIAT
SRL „MIRACOL”, BALTI

(2016 - 2020)
USPEE "CONSTANTIN STERE"
FACULTY OF BUSINESS ADMINISTRATION, CHISINAU

(2020 - 2021)
BASIC PROFESSIONAL SKILLS
NUEVO, JUVISY-SUR-ORGE

(2021 - 2022)
VOCATIONAL TRAINING INTERN
PATHWAY INTO EMPLOYMENT
ARIES, SAINTE-GENEVIÈVE-DESBOIS

• Professional project development
• Internship in a company

About Me

I am a motivated and detail-oriented professional with strong communication and problem-solving skills. I am quick to learn, non-confrontational, and resilient under pressure.

Skills

• MICROSOFT OFFICE
• PAGES
• KEYNOTE

Language

• Russian
• French
• English

Experience

(Oct 2022 - Aug 2023)
FRONT DESK MANAGER
HOTEL OPERA MARIGNY, PARIS

• Check-in/ Check-out
• Processing the reservations of Booking, Expedia, Agoda, HOTELBEDS
• Airport shuttle service
• Accounting and invoicing
• Handle emails and phone calls
• Providing information regarding Parisian leisure activities and restaurants
• Supervising the work of hotel cleaners

(Jun 2022 - Sep 2022)
FRONT DESK MANAGER
HOTEL LITTLE REGINA, PARIS

• Check-in/ Check-out
• Accounting and invoicing

(Mar 2022 - Jun 2022)
FRONT DESK MANAGER
HOTEL L'EMPIRE, PARIS

• Check-in/ Check-out
• Checking rooms for cleanliness
• Handle emails and phone calls
• Spa area administration

(Jan 2022 - Apr 2022)
FRONT DESK MANAGER
TIMHOTEL, PARIS

• Check-in/ Check-out
• Accounting and invoicing
• Handle emails and phone calls

(Feb 2024 - May 2025)
CUSTOMER SUPPORT SPECIALIST (CALL CENTER, PSP), CHISINAU

• Provided professional assistance to customers via communication channels, ensuring a high level of service.
• Handled inquiries, complaints, and requests, offering effective solutions and maintaining customer satisfaction.
• Accurately recorded and updated customer information in the CRM system.
• Collaborated with team members to improve call handling efficiency and service quality.
• Maintained calm and professional communication in stressful situations.

(Oct 2023 - Feb 2024)
LOGISTICS SPECIALIST
SITRA, CHISINAU

• Coordinated and optimized transportation, warehousing, and distribution processes to ensure timely delivery of goods.
• Maintained communication with suppliers, carriers, and clients to resolve issues and streamline supply chain operations.
• Monitored inventory levels, prepared documentation, and ensured compliance with regulations.