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Project Manager and Business Analyst

Location: Chisinau, Moldova

Professional Summary:

Experienced Business Analyst with more than 10 years of work in sales, procurement, operations, and IT. Now managing a CRM development project in a company with many departments. I help create processes, plan tasks, and work directly with teams and founders. I can connect business needs with technical tasks and make sure results bring value. Looking for a position in an IT company in Moldova.

Languages

• Romanian – Native
• Russian – Native
• English – Intermediate (B1)

Education

Slavonic University
Faculty of Economics — Business and Administration

Skills

• Agile and Scrum methods
• KPI system setup
• Communication with founders and teams
• Negotiation and handling objections
• Task planning and delegation
• Team coordination
• Business process analysis
• Creating and improving workflows
• Client communication (B2B)
• Business email writing
• Task and documentation control
• Tools: AMO, Bitrix24, Yougile, Trello, Miro, Notion, Youtrack, Office365, Google Workspace, Figma, Adobe Premiere, 1C

Courses & Certifications

• English Language Courses — Quo Vadis (Feb–Jun 2021)
• Sales Mastery Program — Andrei Bahcivanji (Jul 2022)
• Project Management in IT — Tekwill (Feb 2024 – March 2024)

Work Experience

Project Manager

Human Soft SRL - Apr 2024 - Present
Responsibilities:

• Leading a CRM system project for internal business needs (recruitment, hiring, call center, transport).
• Working with a team of 11 people (1 designer, 2 QA, 2 frontend, 6 backend) using Agile in YouTrack.
• Talking with employees from all departments to understand how to improve the system.
• Working with company founders to set priorities.

Results:

• Created a call center module that increased working time per agent from ~4 to 6–7 hours daily.
• Made a system to track how much time is needed from first contact to a client’s office visit or departure.
• Added automatic reports to save manager time.
• Added a Kanban task board and better status tracking.
• Made a VoIP system that calls clients back and connects only if a manager is free.
• Built a way to rank job offers in the system based on company bonuses.

Key Account Manager – Apple, Devialet, Bang & Olufsen

ASBIS Enterprises PLC (Moldova) - Sep 2023 - Apr 2024
Responsibilities:

• Managed work with Moldova’s biggest resellers and partners.
• Handled all steps of sales: from order to payment.
• Helped partners choose products and plan promotions.

Results:

• Started Devialet and B&O brand sales in Moldova.
• Sold products of these brands for over €400,000 in 6 months.
• Improved partner satisfaction and repeat orders.

Call Center PM

Association of Recruitment Agencies - May 2022 – Sep 2023
Responsibilities:

• Managed 12+ call center agents.
• Hired and trained staff.
• Created KPI systems, reports, and scripts.
• Improved communication in social media and CRM.
• Participated in designing and launching a custom CRM module for call center operations, enabling automatic lead distribution and task prioritization.

Results:

• Increased lead conversion in office from 30% to 55%.
• Increased monthly bookings per agent from 200 to 300.
• Created CRM tools for tax return and citizenship services.
• Improved team speed and report automation.

Head of Production Department & Executive Assistant to CEO

DND GROUP (Russia, Moldova, Ukraine, Belarus, Kazakhstan) - Jul 2020 – Feb 2022
Responsibilities – Production Department:

• Managed 13 remote staff in 5 countries.
• Checked orders, organized delivery and purchasing.
• Trained staff and built working plans.

Responsibilities – Executive Assistant:

• Helped the CEO plan daily tasks.
• Took part in key meetings and prepared task lists.
• Managed software accounts and licenses.
• Supported HR with hiring, onboarding, and internal rules.

Results:

• Increased work efficiency by 40%.
• Reduced product errors by 60%.
• Launched a company-wide task system (Yougile).
• Ran a KPI test program that helped raise output by 20%.

Procurement Manager

BPM-TRADE SRL (Moldova, EU, CIS) - Sep 2019 – Jul 2020
Responsibilities:

• Bought construction materials and steel products for company needs.
• Talked with suppliers in Moldova, EU, and CIS.
• Worked with transport and customs services.

Results:

• Closed a 320-ton deal with high profit margin (15%).
• Cut transport costs by 50% using internal trucks.

Sales Manager – Online Department

Profitprim SRL - Feb 2019 – Sep 2019
Responsibilities:

• Helped clients online and by phone.
• Prepared credit requests and worked with logistics.
• Made offers for B2B clients.

Results:

• Won a 650,000 MDL tender from Victoriabank.
• Reached 135% of monthly sales goal.

Sales Manager – Cold Calling

Globalstock Consulting SRL - Sep 2013 – Feb 2016
Responsibilities:

• Cold called potential clients.
• Presented services and closed sales.

Results:

• Made over $500,000 in sales.
• Signed 50+ long-term client contracts.